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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have a Windows 7, 64 bit PC and downloaded the appropriate version of ITunes. However, it can not be installed. The following is the error message I received. Can someone help me?
Thank you !!! You totally ROCK, Carolyn. I finally have a working ITunes on my Windows 7 laptop. Whew! what a relief. After suggestions from others, especially tt2, I figured my problem was with my OS, not Apple. I'm so grateful for the help from everyone in the Apple Community. I will definitely use it again as I have an IPhone SE & and an IWatch. Best regards, Anne.
Thank you !!! You totally ROCK, Carolyn. I finally have a working ITunes on my Windows 7 laptop. Whew! what a relief. After suggestions from others, especially tt2, I figured my problem was with my OS, not Apple. I'm so grateful for the help from everyone in the Apple Community. I will definitely use it again as I have an IPhone SE & and an IWatch. Best regards, Anne.
Note 1 to the second box has tips on removing troublesome components. Or you can uninstall everything that will uninstall and then use the steps in Install missing components to install everything apart from Apple Software Update.
tt2
Here is the error message .... There is a problem with this Windows Installer package. A program required for this installation could not be run. Contact your support personnel or package vendor. Thank you!
From the user tip:
An internal error occurred
Should you get "An internal error occurred" warning when reinstalling try repairing and then removing Apple Software Update, then try to install iTunes once more, right-clicking on the installer and using Run as administrator. Alternatively create a new user account with administrative rights and try installing iTunes using that account.
tt2
Thank you for trying to help me. I got the same error message when I tried to remove the Apple Software Update. I had already tried to install ITunes as administrator ... another no go. I'm now thinking that my problem may be my OS. I must have deleted some critical component inadvertently. Any suggestions for my next step?
I wouldn't know how to create a new user account with administrative rights and try installing iTunes using that account.
I've been working my way through the Uninstall process and then deleting the files from the C drive. Completed Program files & Program files (86x). I have a file named Program Data and in there is an Apple File folder AND an Apple Computer file folder. The Apple Computer file contains a sub folder named ITunes. Should I delete all file folders with the Apple name? Thanks.
Hi Anne ...
Try the troubleshooting steps in this Apple support article > If you can't install or update iTunes for Windows
It would help if you included the error message. Try Troubleshooting issues with iTunes for Windows updates.
tt2
try with 32 bit download parrelelly
The 32-bit version shouldn't be installed on a machine running 64-bit Windows.
tt2
No, only delete the named folders that I outlined in the second box of the user tip. Leave the ProgramData folder alone. I've been quite specific.
tt2
Thank you for all your help! I finally have my problem resolved. it was my OS after all, not Apple. :-)
Best regards, Anne
You're welcome. 🙂
tt2
I have a Windows 7, 64 bit PC and downloaded the appropriate version of ITunes. However, it can not be installed. The following is the error message I received. Can someone help me?
