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Question: iCloud recognition issue on iPhone 5S

Dear Apple Team!

Hope you are doing well!

I really need your support now, I installed to my iPhone 5s updates on the latest version of iOS, and now could't register my iCloud account to iPhone, pass code and user names are correct. I urgently need my contacts and need to install whats app due to the upcoming birthday of my son! please advice a solution for the issue.

User uploaded file

iPhone 5s, iOS 11.3.1

Posted on


May 26, 2018 4:23 PM in response to khorlana In response to khorlana

Do you have access to another network where you can try to log in? That has worked for several people.

What has also worked for some is trying 10 + times in a row.

Try a restart.

Try a forced restart.

Reset Device

If necessary

Hard reset

May 26, 2018 4:23 PM

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Question: iCloud recognition issue on iPhone 5S