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Problem using finger print

Hi.

My phone is iphone 6 ios 11.3.1.

Last night , i use my fingerprint sensor good.

As morning, when power on my iphone, see "unable to activate touch id" and "add finger print" is GRAY color.

I try to restore my phone, but it'snot work.

I change my lcd last 2 week and finger print work exactly.

What is solution for thisproblem?


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Posted on May 26, 2018 2:26 PM

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Posted on May 26, 2018 2:31 PM

Try restarting the phone: Restart your iPhone, iPad, or iPod touch - Apple Support


If that does not fix it your phone has suffered a hardware failure. Make a genius bar appointment to have the phone evaluated: Genius Bar Reservation and Apple Support Options - Apple

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Problem using finger print

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