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My MacBook Pro will not start up. A grey screen with the Apple and progress bar (takes 20 minutes to load) is as far as i can get. Please advise!

My MacBook Pro will not start up. A grey screen with the Apple and progress bar (takes 20 minutes to load) is as far as i can get. Please advise!

iPod touch, iOS 4.2

Posted on May 26, 2018 3:09 PM

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Question marked as Best reply

Posted on May 26, 2018 3:14 PM

Try an SMC reset:

https://support.apple.com/en-us/HT201295

Try starting up in Safe Mode:

Use safe mode to isolate issues with your Mac - Apple Support

If neither of those work boot into Recovery and Reinstall Mac OS.

About macOS Recovery - Apple Support

If none of those work make a Genius Bar appointment for a free diagnostic:

Genius Bar Reservation and Apple Support Options - Apple

1 reply
Question marked as Best reply

May 26, 2018 3:14 PM in response to saveourship

Try an SMC reset:

https://support.apple.com/en-us/HT201295

Try starting up in Safe Mode:

Use safe mode to isolate issues with your Mac - Apple Support

If neither of those work boot into Recovery and Reinstall Mac OS.

About macOS Recovery - Apple Support

If none of those work make a Genius Bar appointment for a free diagnostic:

Genius Bar Reservation and Apple Support Options - Apple

My MacBook Pro will not start up. A grey screen with the Apple and progress bar (takes 20 minutes to load) is as far as i can get. Please advise!

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