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Question: HSS Could not initalize, please try again or reinstall the app (error message)

Trying to use the Virgin Australia Entertainment App on an iPad Air A1474

Running the latest iOS 11.3.1

Each time I try to use the App I get the following error messageUser uploaded file

Have tried delete / reinstall a few times

Any ideas or suggestions welcome please ?

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User profile for user: Wroof

Question: HSS Could not initalize, please try again or reinstall the app (error message)