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OK. after ALL the time spent reading and searching I STILL do not see the solution to Shlayer on my computer

NEED help removing the Shlayer virus.. I tried to upload the new suppliment for the new HIGH SIERRA.. I wasn't able to load it onto my disk UGH.

Posted on May 26, 2018 7:25 PM

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1 reply

May 26, 2018 9:42 PM in response to aprilfromrichmond

1. Remove any Profile you have not installed knowingly.


Profiles

System Preferences > Profiles

Launch System Preferences. Do you see any profiles added to the pane at the bottom next to Accessibility?

How to remove a configuration profile? https://support.apple.com/kb/PH25680?locale=en_US


User uploaded file



2. Use Malwarebytes for Mac to remove malware.


https://www.malwarebytes.org/antimalware/mac/


Download, install , open, and run it by clicking “Scan” button to remove adware.

Once done, quit Malwarebytes Anti-Malware for Mac.


Install guide: https://support.malwarebytes.com/docs/DOC-1817

Uninstall Guide: https://support.malwarebytes.com/docs/DOC-1190


The installer may ask you to allow it in System Preferences > Security & Privacy. Allow it.


Note: After the first scan, immediately restart and do a second scan to stop adware from rewriting files.




3. Safari > Preferences > Extensions


Select and uninstall all extensions you have not installed knowingly.

Section: Manage extensions: https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac



4. Choose a search engine.

Delete all text in the Smart Search field, click the magnifying glass , then choose a search engine from the list.

https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac


5. Set your Home Page. https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac

6. Restart your Mac.

7. Launch Safari holding the Shift key down.

OK. after ALL the time spent reading and searching I STILL do not see the solution to Shlayer on my computer

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