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restore option not working!

I am trying to restore an iphone 6S that lost the passcode for. I plugged it into itunes as directed by apple support website. I started itunes, then hard reset my phone which should have brought up the option to restore the phone. It will not bring up that option. It only asks if the computer can have permission to access the phone, to which I click on yes. Then it sits there waiting for a response from the phone which is disabled and cannot open. PLEASE HELP!

iPhone 6s

Posted on May 26, 2018 9:42 PM

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restore option not working!

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