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Question: iphone 8 get so hot when talking on it that i cannot hold it against my ear. is this a problem with the phone?

Just bought an iPhone 8 and have two issues, it gets so hot when talking on it that I cannot hold it against my ear. Also I can’t sync my emails with my iPad even though everything is set up exactly the same.

iPhone 8, iOS 11.3.1

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Hello Mdavo,

Thank you for using Apple Support Communities! I understand that you have some temperature concerns and you are encountering an issue syncing Mail on your iPhone 8. You've come to the right place for help.

Let's start by addressing the operating temperature of your iPhone 8. Using your device in certain situations could cause it to get warm. Learn more the operating temperatures and temperature management of your iPhone 8 here:

Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures - Apple Support

If the iPhone 8 is connected to a charger, or if you have any third-party accessories such as a case on the iPhone 8, try testing if the behavior persists without the accessory. If you still have concerns about the operating temperature of your device, consider visiting an Apple Authorized Service Provider or Apple Retail Store to have your device inspected. If you plan to visit an Apple Retail store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries and regions only).

As far as the email syncing issue you're encountering, could you tell us more information about what's happening? For instance, do emails from an account sync to the iPhone and not iPad? Does this happen with a specific email account or multiple accounts?

Cheers!

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Question marked as Solved

May 28, 2018 1:43 PM in response to Mdavo In response to Mdavo

Hello Mdavo,

Thank you for using Apple Support Communities! I understand that you have some temperature concerns and you are encountering an issue syncing Mail on your iPhone 8. You've come to the right place for help.

Let's start by addressing the operating temperature of your iPhone 8. Using your device in certain situations could cause it to get warm. Learn more the operating temperatures and temperature management of your iPhone 8 here:

Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures - Apple Support

If the iPhone 8 is connected to a charger, or if you have any third-party accessories such as a case on the iPhone 8, try testing if the behavior persists without the accessory. If you still have concerns about the operating temperature of your device, consider visiting an Apple Authorized Service Provider or Apple Retail Store to have your device inspected. If you plan to visit an Apple Retail store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries and regions only).

As far as the email syncing issue you're encountering, could you tell us more information about what's happening? For instance, do emails from an account sync to the iPhone and not iPad? Does this happen with a specific email account or multiple accounts?

Cheers!

May 28, 2018 1:43 PM

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Question: iphone 8 get so hot when talking on it that i cannot hold it against my ear. is this a problem with the phone?