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Question: When I’m trying to redeem a card it say the card is not properly activated

i was trying to redeem an iTunes gift card and it just pops up saying the card is not properly activated. What’s the next solution to that and the retailer said it has to be done online. How and why?

iPhone 8 Plus, iOS 11.3.1

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Follow the retailers instructions or ask theiTunes Store stafffor assistance.

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Question: When I’m trying to redeem a card it say the card is not properly activated