Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Forgot passcode and home button is broken, how to I initiate restore

Forgot passcode and home button is broken, how to I initiate restore

Posted on May 27, 2018 3:54 PM

Reply
1 reply

May 27, 2018 4:44 PM in response to CO2WA615

You can try powering it off. Then launch iTunes in your computer and have it open and active. Now plug the phone into your computer’s USB port and see if it boots into recovery mode and allows an iTunes restore.


However, without a working home button you’re just going to encounter further problems using it. The home button is an integral and necessary functional control element of every iOS device. Best to take it to Apple and just get it fixed.

Forgot passcode and home button is broken, how to I initiate restore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.