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trying to use new ipod 4th gen shuffle, when plugged in computer onto itunes it asks to restore to factory settings (even though no content on it ) and will not restore shows error 1439

trying to use new ipod 4th gen shuffle, when plugged in computer onto itunes it asks to restore to factory settings (even though no content on it ) and will not restore shows error 1439

ipod shuffle 4th generation

Posted on May 27, 2018 6:32 PM

Reply
1 reply

May 28, 2018 8:21 PM in response to jimjoann

Hello jimjoann,

Thank you for using Apple Support Communities! I understand that you are encountering some errors when attempting to use and restore your iPod Shuffle. I would be happy to help point you in the right direction from here.

While the following resource provides help if your iPod won't turn on, it has relevant troubleshooting steps to try for this issue:

If your iPod won't turn on or seems frozen - Apple Support

Specifically, start with these steps:

iPod shuffle

Unplug your device from everything. Turn off your iPod with its power switch. (If you see green by the switch, your iPod is on.) Then, wait for 10 seconds and turn on your iPod again.


After that, restore your iPod shuffle again following the steps in this section:

If your iPod turns on but gets stuck during startup

If your iPod still won't respond, gets stuck during startup, or persistently displays an Apple logo or User uploaded file, here's what to do:

  1. Make sure that your computer has the latest version of iTunes.
  2. If you have an iPod nano or iPod classic, put your iPod in Disk Mode.
  3. Open iTunes, then connect your iPod directly to your computer.
  4. Find your iPod in iTunes, then select Restore.

User uploaded file


Keep us posted with what happens from here.

Cheers!

trying to use new ipod 4th gen shuffle, when plugged in computer onto itunes it asks to restore to factory settings (even though no content on it ) and will not restore shows error 1439

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