MacBook Pro running slow, frequent crashes: see Etre report
My MacBook Pro Late 2011 is running really slow. Processor speed is 2.2GHz, 4GB memory, 500GB disk
Just updated to latest High Sierra 10.13.4. Have run disk first aid, rebooted in safe mode etc. There's 160GB available space on the HD. I've emptied trash, cleaned up wherever possible. I work from a desktop usually and the MacBook for away from desk work. For that I plug in an external hard drive with all my word files on it, so there's really only photos and music on this hard drive (so 340ish GB used).
Apps rarely launch on 1st, 2nd, 3rd, 4th or 5th try. Usually I launch, then force quit numerous times until it opens. Have tried to launch from dock, applications and documents but same happens. Apps regularly crash and have to be forced quit then agonising to go through reopen process again. Browser search is slow - search terms don't preload and pages slow to load (safari and chrome). Docs, emails etc all slow to open and load. Spinning wheel of death appears numerous times a day. Latest step was to run an Etre report as suggested in forums. H E L P ..... 🙂 please 🙂
EtreCheck version: 4.3.1 (4D024)
Report generated: 2018-05-28 11:49:39
Download EtreCheck from https://etrecheck.com
Runtime: 10:41
Performance: Poor
Problem: Computer is too slow
Description:
Apps slow to launch, browsers slow, regularly have to force quit apps, everything slow to open - browser search terms, docs, emails, etc
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup- Time Machine backup not found.
Poor performance- EtreCheck report took over 10 minutes to run. This is very unusual.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Upgradeable hard drive- This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.
High battery cycle count- Your battery may be losing capacity.
32-bit Apps- This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown- Your machine shut down abnormally.
Hardware Information:
MacBook Pro (15-inch, Late 2011)
MacBook Pro Model: MacBookPro8,2
1 2.2 GHz Intel Core i7 (i7-2675QM) CPU: 4-core
4 GB RAM - Upgradeable
BANK 0/DIMM0 - 2 GB DDR3 1333 ok
BANK 1/DIMM0 - 2 GB DDR3 1333 ok
Battery: Health = Normal - Cycle count = 1084
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 512 MB
Drives:
disk0 - WDC WD5000LPCX-00VHAT0 500.11 GB (Mechanical)
Internal SATA 6 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [Core Storage Container] 499.25 GB
disk1 - Macintosh HD (Journaled HFS+) 498.88 GB
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
disk2 - Seagate BUP Slim BL 1.00 TB
External USB 480 Mbit/s
disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk2s2 - M****************************7 (Journaled HFS+) 999.86 GB
Mounted Volumes:
disk1 - Macintosh HD 498.88 GB (159.67 GB free)
Journaled HFS+
Mount point: /
disk2s2 - M****************************7 999.86 GB (8.02 GB free)
Journaled HFS+
Mount point: /Volumes/M****************************7
Network:
Interface en0: Ethernet
Interface en3: iPhone
Interface fw0: FireWire
Interface en1: Wi-Fi
802.11 a/b/g/n
One IPv4 address
2 IPv6 addresses
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS High Sierra 10.13.4 (17E202)
Time since boot: About 15 hours
System Load: 1.77 (1 min ago) 1.54 (5 min ago) 1.43 (15 min ago)
Security:
System | Status |
---|---|
Gatekeeper | Mac App Store and identified developers |
System Integrity Protection | Enabled |
32-bit Applications:
One 32-bit app
System Launch Agents:
[Not Loaded] | 8 Apple tasks |
[Loaded] | 159 Apple tasks |
[Running] | 96 Apple tasks |
[Killed] | 29 Apple tasks |
[Other] | One Apple task |
System Launch Daemons:
[Not Loaded] | 35 Apple tasks |
[Loaded] | 185 Apple tasks |
[Running] | 86 Apple tasks |
[Killed] | 27 Apple tasks |
[Other] | 2 Apple tasks |
Launch Agents:
[Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-05-17) |
Launch Daemons:
[Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-05-17) |
[Loaded] | com.apple.installer.osmessagetracing.plist (Apple - installed 2018-04-18) |
[Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-04-29) |
[Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-07-02) |
User Launch Agents:
[Running] | com.spotify.webhelper.plist (Spotify - installed 2018-05-27) |
[Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04) |
[Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-15) |
[Loaded] | com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2018-05-27) |
User Login Items:
Spotify Application (? - installed 2017-11-03)
(/Applications/Spotify.app)
iTunesHelper Application (? - installed 2018-03-30)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (? - installed 2018-05-23)
(/Applications/Dropbox.app)
Internet Plug-ins:
FlashPlayer-10.6: 29.0.0.171 (installed 2018-05-08)
QuickTime Plugin: 7.7.3 (installed 2018-03-28)
Flash Player: 29.0.0.171 (installed 2018-05-08)
Safari Extensions:
Pin It Button.safariextz - Pinterest, Inc. - http://www.pinterest.com/(installed 2017-08-15) |
3rd Party Preference Panes:
Flash Player (installed 2018-04-29)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
Process (count) | Source | % of CPU | Location |
WindowServer | Apple | 19 | |
com.apple.WebKit.WebContent (4) | Apple | 12 | |
com.apple.WebKit.Networking (2) | Apple | 8 | |
Safari | Apple | 8 | |
sandboxd | Apple | 4 |
Top Processes by Memory:
Process (count) | Source | RAM usage | Location |
com.apple.WebKit.WebContent (5) | Apple | 1.11 GB | |
kernel_task | Apple | 510 MB | |
mdworker (15) | Apple | 267 MB | |
Apple | 100 MB | ||
suggestd (2) | Apple | 94 MB |
Top Processes by Network Use:
Process | Source | Input | Output | Location |
com.apple.WebKit.Networking | Apple | 12 MB | 479 KB | |
Dropbox | ? | 2 MB | 874 KB | /Applications/Dropbox.app |
mDNSResponder | Apple | 1 MB | 353 KB | |
netbiosd | Apple | 65 KB | 29 KB | |
usbmuxd | Apple | 19 KB | 15 KB |
Top Processes by Energy Use:
Process (count) | Source | Energy (0-100) | Location |
com.apple.WebKit.WebContent (5) | Apple | 22 | |
WindowServer | Apple | 11 | |
System Preferenc | ? | 4 | |
Activity Monitor | Apple | 2 | |
Finder | Apple | 2 |
Virtual Memory Information:
Available RAM | 510 MB |
Free RAM | 14 MB |
Used RAM | 3.50 GB |
Cached files | 496 MB |
Swap Used | 34 MB |
Software Installs (past 30 days):
Name | Version | Install Date |
Adobe Flash Player | 29.0.0.171 | 2018-05-08 |
Microsoft AutoUpdate | 3.18.18041000 | 2018-05-17 |
Security Update 2018-001 | 2018-05-24 | |
Gatekeeper Configuration Data | 139 | 2018-05-27 |
MRTConfigData | 1.32 | 2018-05-27 |
Microsoft Outlook for Mac | 16.13.18052304 | 2018-05-27 |
Microsoft PowerPoint for Mac | 16.13.18052304 | 2018-05-27 |
Microsoft Excel for Mac | 16.13.18052304 | 2018-05-27 |
Microsoft OneNote for Mac | 16.13.18052304 | 2018-05-27 |
Microsoft Word for Mac | 16.13.18052304 | 2018-05-27 |
Diagnostics Information (past 7 days):
2018-05-27 21:30:01 Siri.app Crash
/System/Library/CoreServices/Siri.app
2018-05-27 21:29:26 passd Crash
/System/Library/PrivateFrameworks/PassKitCore.framework/passd
2018-05-27 19:46:56 Last Shutdown Cause: 3 - Hard shutdown
End of report
MacBook Pro, macOS High Sierra (10.13.4)