User profile for user: sberman sberman User level: Level 10 263,787 points May 27, 2018 8:50 PM in response to Sexymarie1978 Where should we begin ...Update ...To what?From what?What type of device?What might the error message say exactly?Are you using iTunes to update? If so:What version?What operating system?What type of computer?How old? Show more Less Reply Link