I can't purchase inside app

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Level 1

8 points

I can't purchase inside app

Hi,

I am trying to purchase something inside app, but they told me I have to contact itunes support, I will but I don't know if someone could help while I am waiting for the answer.

thanks!

iPhone SE, iOS 11.3.1

Posted on May 28, 2018 6:43 AM

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Answer 1

King_Penguin

Level 10

334,138 points

May 28, 2018 7:37 AM in response to Laurvr

As we are fellow users we don't know why you are being asked to contact them, nor what they do to fix it. If you haven't yet contacted them you should do so :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

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Answer 2

Laurvr Author

Level 1

8 points

May 28, 2018 8:21 AM in response to King_Penguin

Thanks for your reply.

I knew how to contact them, I did a few hours ago, but this procedure normally takes time, so I was wondering if someone had this problem before and they knew how to sort it out, that's all. Maybe you don't know how to do it, but maybe other person knows, you never know. That's why this exist, to help other people.

Bye

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Answer 3

May 28, 2018 8:55 AM in response to Laurvr

I have the same problem here

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Answer 4

King_Penguin

Level 10

334,138 points

May 28, 2018 10:08 AM in response to Laurvr

Obviously nobody on here will know why the message is appearing on your account, and nobody on here can do whatever it is that iTunes Support do to an account in order to remove it.

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I can't purchase inside app

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