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Question: iPhone 8+ camera not working

My back camera opens up to a black screen in the camera app and instagram camera, but will work in certain apps such as snapchat. I have looked online and haven’t found anything that will fix it. I’ve already tried hard closing the app, restarting phone, I have enough storage to take photos, there’s nothing blocking the screen. This just started doing this yesterday and my phone is only about 4 months old.


Please let me know if anyone has found any solutions!

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Question marked as Apple recommended
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Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support


If you see a closed lens or black screen when you open the Camera app, try these steps:

  1. Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
  2. Force the app to close, then open the Camera app again.
  3. Restart your device, then open the Camera app again.
  4. If your device has a front and rear camera, try both cameras by tapping User uploaded file. If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service

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Question marked as Apple recommended

May 28, 2018 9:25 AM in response to mckennafrenz In response to mckennafrenz

Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support


If you see a closed lens or black screen when you open the Camera app, try these steps:

  1. Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
  2. Force the app to close, then open the Camera app again.
  3. Restart your device, then open the Camera app again.
  4. If your device has a front and rear camera, try both cameras by tapping User uploaded file. If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service

May 28, 2018 9:25 AM

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Question: iPhone 8+ camera not working