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iPhone 8+ camera not working

My back camera opens up to a black screen in the camera app and instagram camera, but will work in certain apps such as snapchat. I have looked online and haven’t found anything that will fix it. I’ve already tried hard closing the app, restarting phone, I have enough storage to take photos, there’s nothing blocking the screen. This just started doing this yesterday and my phone is only about 4 months old.


Please let me know if anyone has found any solutions!

Posted on May 28, 2018 8:19 AM

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Posted on May 28, 2018 9:25 AM

Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support


If you see a closed lens or black screen when you open the Camera app, try these steps:

  1. Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
  2. Force the app to close, then open the Camera app again.
  3. Restart your device, then open the Camera app again.
  4. If your device has a front and rear camera, try both cameras by tapping User uploaded file. If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service
1 reply
Question marked as Best reply

May 28, 2018 9:25 AM in response to mckennafrenz

Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support


If you see a closed lens or black screen when you open the Camera app, try these steps:

  1. Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
  2. Force the app to close, then open the Camera app again.
  3. Restart your device, then open the Camera app again.
  4. If your device has a front and rear camera, try both cameras by tapping User uploaded file. If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service

iPhone 8+ camera not working

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