Itunes backup deleted my photos, contacts

Question

Itunes backup deleted my photos, contacts

This basically started because I wanted to remove my previous work exchange, which is still a problem of it's own. This ended up deleting all my contacts. To restore some of these contacts, I turned to an older backup on iTunes. When clicked, a message pops up saying "This will only restore contacts, messages... not firmware" to confirm. I went ahead only to find out most of my contacts are gone! most of my photos are gone!

Why is there no warning about this?? I am trying so hard to retrieve my lost contacts or photos, I don't know what to do. Please help!

Posted on May 28, 2018 9:16 AM

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Answer 1

javaliga

Level 10

119,397 points

May 28, 2018 9:42 AM in response to raveenfromauckland

Obviously, the older backup did not have those contacts & photos. Can you restore from a more recent backup? Perhaps from iCloud?

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

If you can, then I would suggest archiving those photos to your computer before trying anything else. See the "Import to your PC" section in:

Transfer photos and videos from your iPhone, iPad, or iPod touch - Apple Support

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Answer 2

May 29, 2018 7:09 AM in response to javaliga

Unfortunately, that was the most recent backup on my PC and it was like a year ago. All I was trying to do was retrieve my contacts, but ended up losing what's even more valuable.

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Answer 3

javaliga

Level 10

119,397 points

May 29, 2018 12:30 PM in response to raveenfromauckland

As I said above, what about using your iCloud backup (which doesn't require the PC)?

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Itunes backup deleted my photos, contacts

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