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Question: Itunes backup deleted my photos, contacts

This basically started because I wanted to remove my previous work exchange, which is still a problem of it's own. This ended up deleting all my contacts. To restore some of these contacts, I turned to an older backup on iTunes. When clicked, a message pops up saying "This will only restore contacts, messages... not firmware" to confirm. I went ahead only to find out most of my contacts are gone! most of my photos are gone!


Why is there no warning about this?? I am trying so hard to retrieve my lost contacts or photos, I don't know what to do. Please help!

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May 28, 2018 9:42 AM in response to raveenfromauckland In response to raveenfromauckland

Obviously, the older backup did not have those contacts & photos. Can you restore from a more recent backup? Perhaps from iCloud?


Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


If you can, then I would suggest archiving those photos to your computer before trying anything else. See the "Import to your PC" section in:


Transfer photos and videos from your iPhone, iPad, or iPod touch - Apple Support

May 28, 2018 9:42 AM

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Question: Itunes backup deleted my photos, contacts