Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Still a Problem—Smart Keyboard

I’m having the same problem, but my Smart Keyboard isn’t under warranty. Does anyone have any suggestions?

null-OTHER, Smart Keyboard

Posted on

Reply
Question marked as Solved
Answer:
Answer:

Hi—so I went to the Apple Store today here in Houston (Willowbrook). They checked my serial number for my Smart Keyboard. Apparently this one falls under their ‘quality program’, meaning they were able to swap it out at no charge even after the warranty ran out! AWESOME! Thanks for your help (typing on the new keyboard now!)

Posted on

There’s more to the conversation

Read all replies

May 28, 2018 1:55 PM in response to deniserwebb In response to deniserwebb

deniserwebb wrote:


Does anyone have any suggestions?

Yes!


Of course, it should be noted that you have not told us what your problem is.


But anyway, you should visit an Apple Store or Authorized Apple Service Center and demonstrate the problem there. Let them assess it and advise you how to proceed.

May 28, 2018 1:55 PM

Reply Helpful

May 28, 2018 4:22 PM in response to sberman In response to sberman

My apologies—I thought it would continue in the same thread I was looking at. Back In January 2016, I purchased a Smart Keyboard for my iPad 12.9” Pro. Lately,I’ve been getting an alert ‘this accessory is not compatible’ or something similar when my keyboard is connected. When it’s not, my iPad is fine. I did. As the chat person suggested and called Apple Care, but was told because my keyboard is out of warranty, I could try and take it to the Genius Bar, but they doubted anything could be done. I will take it in tomorrow and see if they can do anything. I’m hoping they can—that’s $170 down the drain if not. 😢

May 28, 2018 4:22 PM

Reply Helpful
Question marked as Solved

May 29, 2018 11:35 AM in response to sberman In response to sberman

Hi—so I went to the Apple Store today here in Houston (Willowbrook). They checked my serial number for my Smart Keyboard. Apparently this one falls under their ‘quality program’, meaning they were able to swap it out at no charge even after the warranty ran out! AWESOME! Thanks for your help (typing on the new keyboard now!)

May 29, 2018 11:35 AM

Reply Helpful (1)
User profile for user: deniserwebb

Question: Still a Problem—Smart Keyboard