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Question: How can I reset my password if I forget it without resetting my phone

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You can't reset the screen lock passcode without resetting your phone. See: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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May 28, 2018 5:39 PM in response to jeremiahfromarab In response to jeremiahfromarab

Your passcode is known only to you. If you make too many attempts to unlock the phone using the incorrect passcode, the phone will become disabled. Once your iPhone is disabled, you are out of options. Your only choice is to erase it and start over. If this happens:


Connect the iPhone to a computer with the latest version of iTunes running. This means to use a genuine Apple Lightning cord and connect the phone to a USB port on the computer. The computer will have iTunes version 12.5 or later running. You can locate the version number on the computer by clicking on the iTunes menu (top left) and choosing 'about iTunes'. On a Windows computer, you'd choose Help and then About.*


Hold down the power button and the home button on the phone:** ***

> keep holding - the screen will go dark

> keep holding - the Apple appears and then disappears

> keep holding - the iTunes logo with the cord appears on the phone screen

> let go - Once the iTunes logo is on the screen of the iPhone, you can let go of the buttons.


There is a prompt on the computer screen that says there is something wrong with the iPhone.


On the computer, select Restore and follow the prompts. This will erase the iPhone, and you will lose all of your content and settings.


The iPhone will be ready when it says hello on the iPhone screen.


*If the iTunes version is older than 12.5, go to http://www.itunes.com and choose the Download button to download the latest version. Install it before starting to restore the phone.


**If this is an iPhone 7 or newer, hold down the power button and volume-down buttons instead.


*** On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.

May 28, 2018 5:39 PM

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May 28, 2018 5:38 PM in response to Lawrence Finch In response to Lawrence Finch

I see that it is. Add this paragraph: On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.

May 28, 2018 5:38 PM

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May 29, 2018 8:00 AM in response to Stuart423 In response to Stuart423

There is no document that says 12.7 is required to restore an iPhone. There is a KB article that says 12.7 is required to connect an iOS 11 device to iTunes. As you must be able to connect in order to restore that covers it. I’ll find it in my index when I get home if you can’t find it based on this. I think the title is what to do if itunes doesn’t recognize your iOS device.

May 29, 2018 8:00 AM

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Question: How can I reset my password if I forget it without resetting my phone