Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Rear camera and flashlight on iPhone 5s not working

Rear camera and flashlight on iPhone 5s not working. I get a "The iPhone needs to cool down before you can use the flash" message in camera app along with a black screen even when phone is cool, though the front-facing camera works/shows image/takes photos. Restarting the phone doesn't help. It's iOS 11.3.1, with a capacity of 16 GB. I have no idea if this is a hardware or software issue. This phone is a little over 6 months old, since it was a new phone replacement for my original iPhone 5s that had an unfixable battery issue. Please help. Thanks.

iPhone 5s, iOS 11.3.1

Posted on May 28, 2018 8:32 PM

Reply
Question marked as Best reply

Posted on May 28, 2018 8:45 PM

If you are getting that message, it is likely the internal temperature sensor in your phone has failed.


I would make an appointment with your local Apple Store or other servicer to get it checked.

2 replies

Rear camera and flashlight on iPhone 5s not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.