Free app download

Question

shayta Author

Level 1

5 points

Free app download

Hello,

I need your help please.

At the end of April I downloaded the application Bright.

With the download, I was given a month of free app usage until April 25.

After about two weeks since I downloaded the app I no longer used it, and I decided to delet it from my iPhone before month free ended.

It was a free download and I remove of the application from my iPhone, unfortunately my account was charged NIS 99. It's important to note that the app was not used after the the free period.

I ask for your help in handling the NIS 99 refund because the application was not used for over a month and the download was free.

Best regards,

Shay Tamarin

Posted on May 29, 2018 3:20 AM

Reply

Answer 1

Best reply

LorenzoITA

Level 2

324 points

May 29, 2018 3:24 AM in response to shayta

Hi shayta! I understand that you've deleted the app, but your account has been charged for an in-app subscription, which doesn't depend on the fact that you have the app installed or not.

Here's how to cancel it: View, change, or cancel your subscriptions - Apple Support

Let me know if it helps!

Reply

Answer 2

ckuan

Level 10

120,686 points

May 29, 2018 3:25 AM in response to shayta

If it's a subscription service then it doesn't matter if you use it or not.

You need to cancel the subscription.

Start here: View, change, or cancel your subscriptions - Apple Support

Reply

Free app download

Similar questions