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Question: Volume control has stopped working on my Apple TV

I am currently using Apple TV 4th generation 32 GB. I am also using the most recent version of the update for the Apple TV. My volume control has stopped working on my Apple TV. It does not show up nor does it allow for any increases or decreases. I also no longer am able to turn off the TV via the apple TV remote. What steps can I take to correct this problem or is it correctable without a software update? I already restored the Apple TV via my MacBook. That did not work.

Apple TV, macOS High Sierra (10.13.4), null

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User profile for user: G MacDog

Question: Volume control has stopped working on my Apple TV