apple store payment cancellation form

i recv an email saying my itune account will be charge 362 but i did not order those charges. i tried to go on the link to fill up the cancellationform but to no avail

iPhone 8, iOS 11.0.3

Posted on May 31, 2018 12:43 AM

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Question marked as Top-ranking reply

Posted on May 31, 2018 6:34 AM

Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam. Also check your Purchases History.



Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams



Identifying legitimate emails from the iTunes Store



Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment.


reportphishing@apple.com

Purchase History Review

1 reply
Question marked as Top-ranking reply

May 31, 2018 6:34 AM in response to Nai6000

Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam. Also check your Purchases History.



Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams



Identifying legitimate emails from the iTunes Store



Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment.


reportphishing@apple.com

Purchase History Review

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apple store payment cancellation form

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