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Question:

Question: IOS 11.4 messages

IOS 11.4 Messages - no sounds or notifications.


Update to IOS 11.4 a couple of days ago and have just discovered that when receiving a new message there is no sound or notification. I had no problems before the upgrade.


I have checked: suitable text tone is on (and max volume); notifications on (including show as banners); Do Not Disturb is 'off'; Mute button is not active.


I have not enabled Messages in iCloud.


Anyone else with a similar problem? Any suggestions?


Thank you

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Question marked as Helpful

Jun 10, 2018 11:49 AM in response to HD33 In response to HD33

I have the same issue and spent over 90 mins with Apple support yesterday (I spoke with a supervisor).

First, I will detail my issue so that everyone that is suffering can add to this serious problem:

- When an iMessage is received it should light up the lock screen and appear as long as the "show on lock screen" is selected. Additionally the phone may vibrate if that is set in your notification settings. After upgrading to iOS 4, this is not occurring. When you wake up the screen the notification is on the lock screen so the iMessage has arrived, the notification just isn't working.

- If you have a connected device - in my case a Garmin watch, the iMessage notification is pushed to the watch so the push notification is working, it is just not working on the phone. I tested with bluetooth off which disconnects the phone and the same issue occurred so to be clear, it has nothing to do with the watch.

- I switched off all iCloud connected devices and computers which made no difference

- I do not have iMessage in the cloud switched on

- I have no issue with SMS messages which are pushed to me as they should be


Next...my conversation with Apple support and how you can possibly - and temporarily - fix the issue

- Frighteningly, they are unaware of any issue so please please call them and file bug reports if you can because the sooner they recognize it, the sooner it'll be fixed! I had two Apple reps get confused around the preview settings on iPhone X. The setting that causes the phone to light up when an iMessage is received is the "show on lock screen". The show preview option just determines whether you see the first few sentences without having your face "unlock". Switching between these does not affect whether an alert is pushed to you or not, just the behavior once that it is (pushed)

- That said, switching between preview modes seems to cause the iMessages to intermittently work correctly. BUT, it doesn't work more often than it does so it is not a solution

- I switched the phone off and back on again: no change

- Last I logged out of my iCloud account and performed a hard boot. This solved the issue for the rest of the afternoon but it returned in the morning.

Next steps for me:

- I am going to perform a hard boot again (details below) and I will switch off do not disturb overnight to see if that solves it so that it doesn't return


To perform a hard boot:

- iPhone X: Hit the up volume button, then down volume button and then hold down the power button until the whole phone turns off and reboots

- Non-iPhone X: Press the home and power buttons simultaneously until the phone turns off on its own and reboots

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Jun 4, 2018 8:44 AM in response to HD33 In response to HD33

Good morning HD33,

Welcome to the Apple Support Communities!

I understand you are not hearing sounds with notifications in the Messages app since updating to iOS 11.4. Have you restarted your iPhone since doing the update? Are you having issues with sounds in any other application?
If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
Take care.

Jun 4, 2018 8:44 AM

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Jun 4, 2018 11:08 AM in response to Joseph_S. In response to Joseph_S.

I have tried restarting the iPhone (more than once) but this hasn't helped.


I don't receive messages on my iPhone very often so now I'm wondering if it isn't associated with the upgrade but me inadvertently changing a setting somewhere - but I've been through all the usual suggestions which appear on various websites.


Sound is fine on all the other applications I have tried.


Thank you.

Jun 4, 2018 11:08 AM

Reply Helpful
Question marked as Helpful

Jun 10, 2018 11:49 AM in response to HD33 In response to HD33

I have the same issue and spent over 90 mins with Apple support yesterday (I spoke with a supervisor).

First, I will detail my issue so that everyone that is suffering can add to this serious problem:

- When an iMessage is received it should light up the lock screen and appear as long as the "show on lock screen" is selected. Additionally the phone may vibrate if that is set in your notification settings. After upgrading to iOS 4, this is not occurring. When you wake up the screen the notification is on the lock screen so the iMessage has arrived, the notification just isn't working.

- If you have a connected device - in my case a Garmin watch, the iMessage notification is pushed to the watch so the push notification is working, it is just not working on the phone. I tested with bluetooth off which disconnects the phone and the same issue occurred so to be clear, it has nothing to do with the watch.

- I switched off all iCloud connected devices and computers which made no difference

- I do not have iMessage in the cloud switched on

- I have no issue with SMS messages which are pushed to me as they should be


Next...my conversation with Apple support and how you can possibly - and temporarily - fix the issue

- Frighteningly, they are unaware of any issue so please please call them and file bug reports if you can because the sooner they recognize it, the sooner it'll be fixed! I had two Apple reps get confused around the preview settings on iPhone X. The setting that causes the phone to light up when an iMessage is received is the "show on lock screen". The show preview option just determines whether you see the first few sentences without having your face "unlock". Switching between these does not affect whether an alert is pushed to you or not, just the behavior once that it is (pushed)

- That said, switching between preview modes seems to cause the iMessages to intermittently work correctly. BUT, it doesn't work more often than it does so it is not a solution

- I switched the phone off and back on again: no change

- Last I logged out of my iCloud account and performed a hard boot. This solved the issue for the rest of the afternoon but it returned in the morning.

Next steps for me:

- I am going to perform a hard boot again (details below) and I will switch off do not disturb overnight to see if that solves it so that it doesn't return


To perform a hard boot:

- iPhone X: Hit the up volume button, then down volume button and then hold down the power button until the whole phone turns off and reboots

- Non-iPhone X: Press the home and power buttons simultaneously until the phone turns off on its own and reboots

Jun 10, 2018 11:49 AM

Reply Helpful (4)

Jun 10, 2018 11:55 AM in response to RickieB1970 In response to RickieB1970

Thank you for your detailed reply.


I've just checked and I have got Notifications / Alerts / Show in History turned on, I have tried logging out and back in to iCloud and I have performed a hard boot a number of times. I think my experience is the same as yours - iMessages works correctly sometimes for a while but then the problems return.


I'm away at the moment so will contact Apple Support when I return.

Jun 10, 2018 11:55 AM

Reply Helpful (1)

Jun 11, 2018 5:09 AM in response to RickieB1970 In response to RickieB1970

My phone notification now seems to be working without issue. I suspect the hard boot kicked it back into action but I’ve run a day since the original issue occurred. I would remind everyone to hard boot your iPhone and not just switch it off and then on again - that didn’t work for me.

Jun 11, 2018 5:09 AM

Reply Helpful (1)

Jun 11, 2018 11:29 AM in response to Joseph_S. In response to Joseph_S.

I have tried restarting my phone multiple times.


I have gone through and reset all of my message and sound notifications, to no avail.


This issue has been occuring since the iOS 11.4 update.


No other apps or sounds are affected.

Jun 11, 2018 11:29 AM

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Jun 17, 2018 8:32 AM in response to gracesb In response to gracesb

I also am having the same issue! I have tried turning all iMessage settings (show on lock, contact specific text tones, etc) with no avail. I also do not receive notification on iMessage even when the sound is on if the screen is locked.


Apple - PLEASE fix this error!!

Jun 17, 2018 8:32 AM

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Jul 23, 2018 6:01 PM in response to Joseph_S. In response to Joseph_S.

Phone sounds are working fine 11.4.1. IPad notifications, keyboard clicks, don’t work. When I go into sound setting the preview sounds work. Audio works coming from Netflix or youtube. Lock sound doesn’t work. No sounds for incoming our outgoing message or emails. Did a hard reboot. Suggestions?

Jul 23, 2018 6:01 PM

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Aug 6, 2018 8:47 PM in response to Lisachristine13 In response to Lisachristine13

I just found the my iPad was in silent mode. Swipe up to bring up the control panel (is that what it is called?). Make sure the Bell icon is not red with a strike through it. If it is, you are in silent and notifications will not sound.

Aug 6, 2018 8:47 PM

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Aug 11, 2018 2:10 PM in response to HD33 In response to HD33

I am using IOS 11.4.1. On my iPad. I get sound notifications when an iMessage comes in but if I miss that, I don’t always have my iPad with me, no numbers should up on the app as they used to so that I know I have messages.

Aug 11, 2018 2:10 PM

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Aug 26, 2018 2:14 PM in response to RickieB1970 In response to RickieB1970

I have been having the problem only with message notification on my iPad only. iPhone works fine. Everything up to date and I have tried everything that anybody has suggested to no avail. Doing a complete reset will,help the problem for about 24 hours. And when Apple says they aren’t aware of the problem that is just someone who isn’t aware of what’s going on. I have been on my blogs with literally 1000’s of people having this problem. They are aware of it, but ob visually don’t care. I am getting so frustrated by Apples support. It has gotten so elementary. Usually I know more then the person I am talking to. And when they tell you they will esculate it and someone will call you back. Good luck. That’s just a way of getting you off the phone.

and with the last 11.04 it is happening on many more apps that notifications are not coming thru. Wish there really was some educated help. I will keep reading everything I can and hopefully someone will find the answer. Will not download 12 unless someone says it corrects this problem. No telling what other problems that upgrade holds

Aug 26, 2018 2:14 PM

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Aug 31, 2018 1:49 PM in response to RickieB1970 In response to RickieB1970

Same problem. I'm on 11.4.1 iphone X. This all started happening when i added a new Apple Watch to my phone. I still get notifications but they won't wake the iphone screen. If i disable bluetooth on the phone then an incoming notification will wake the screen like its supposed to. Weird.

Aug 31, 2018 1:49 PM

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Question: IOS 11.4 messages