You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

TikTok and ByteDance Ltd. apps are no longer available in the United States, and visitors to the United States might have limited access to features. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to  unlock my iPhone

I have an old 4s Iphone model A1387 EMC 2430 FCC ID: ***** IC:***** . It’s disabled and requires iTunes connection. But it doesn’t work as the iTunes Say ‘ to allow access please respond on your iPhone ‘ and my iPhone is locked and don’t show any thing but connect to iTunes .. what shall I do

[Personal Information Edited by Host]

Posted on Jun 2, 2018 4:39 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 2, 2018 4:41 AM

Once your iPhone is disabled, you are out of options. Your only choice is to erase it and start over.


Connect the iPhone to a computer with the latest version of iTunes running. This means to use a genuine Apple Lightning cord and connect the phone to a USB port on the computer. The computer will have iTunes version 12.7 or later running. You can locate the version number on the computer by clicking on the iTunes menu (top left) and choosing 'about iTunes'. On a Windows computer, you'd choose Help and then About.*


iPhone 6 or older:

Hold down the power button and the home button on the phone

> keep holding - the screen will go dark

> keep holding - the Apple appears and then disappears

> keep holding - the iTunes logo with the cord appears on the phone screen

> let go - Once the iTunes logo is on the screen of the iPhone, you can let go of the buttons.


iPhone 7:

Hold down the power button and the volume-down button on the phone

> keep holding - the screen will go dark

> keep holding - the Apple appears and then disappears

> keep holding - the iTunes logo with the cord appears on the phone screen

> let go - Once the iTunes logo is on the screen of the iPhone, you can let go of the buttons.


iPhone 8 or newer:

>Press and quickly release the volume-up button.

>Press and quickly release the volume-down button.

>Then, press and hold the side button until you see the recovery-mode screen.


There is a prompt on the computer screen that says there is something wrong with the iPhone.


On the computer, select Restore and follow the prompts. This will erase the iPhone, and you will lose all of your content and settings.


The iPhone will be ready when it says hello on the iPhone screen.


*If the iTunes version is older than 12.7, go to http://www.itunes.com and choose the Download button to download the latest version. Install it before starting to restore the phone.

1 reply
Sort By: 
Question marked as Top-ranking reply

Jun 2, 2018 4:41 AM in response to aya136

Once your iPhone is disabled, you are out of options. Your only choice is to erase it and start over.


Connect the iPhone to a computer with the latest version of iTunes running. This means to use a genuine Apple Lightning cord and connect the phone to a USB port on the computer. The computer will have iTunes version 12.7 or later running. You can locate the version number on the computer by clicking on the iTunes menu (top left) and choosing 'about iTunes'. On a Windows computer, you'd choose Help and then About.*


iPhone 6 or older:

Hold down the power button and the home button on the phone

> keep holding - the screen will go dark

> keep holding - the Apple appears and then disappears

> keep holding - the iTunes logo with the cord appears on the phone screen

> let go - Once the iTunes logo is on the screen of the iPhone, you can let go of the buttons.


iPhone 7:

Hold down the power button and the volume-down button on the phone

> keep holding - the screen will go dark

> keep holding - the Apple appears and then disappears

> keep holding - the iTunes logo with the cord appears on the phone screen

> let go - Once the iTunes logo is on the screen of the iPhone, you can let go of the buttons.


iPhone 8 or newer:

>Press and quickly release the volume-up button.

>Press and quickly release the volume-down button.

>Then, press and hold the side button until you see the recovery-mode screen.


There is a prompt on the computer screen that says there is something wrong with the iPhone.


On the computer, select Restore and follow the prompts. This will erase the iPhone, and you will lose all of your content and settings.


The iPhone will be ready when it says hello on the iPhone screen.


*If the iTunes version is older than 12.7, go to http://www.itunes.com and choose the Download button to download the latest version. Install it before starting to restore the phone.

Reply

How to  unlock my iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.