News app won't run says "Restrictions", but they're off

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Level 1

31 points

News app won't run says "Restrictions", but they're off

Hi

For a while I have not been able to run the News app. It doesn't show up in search, I can't find the icon anywhere on springboard, and when I try to launch it from the App store app, where it presents with an "Open" button. But when I click on Open, I get an alert saying "Restrictions Enabled ... To use this app, turn Restrictions off".

I found Restrictions in Settings, and it is off. I turned it on and off again, and I still get that err in App Store. There isn't an entry there for News anyway.

Any ideas how I can get my news app working?

iPhone 6s, iOS 11.4

Posted on Jun 3, 2018 4:49 AM

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Answer 1

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Top-ranking reply

Mare833

Level 1

14 points

Jul 17, 2018 5:49 PM in response to Logistes

I had the same issue and tried to update the Restrictions country but that didn’t work. I then discovered that there were two places that my location settings needed to be updated to the US and then News worked again:

1. Settings > General > Language and Region > ensure ‘Region’ is set to the right country

2. Settings > General > Restrictions > ensure ‘Ratings For’ is set to the right country

Hope that helps!

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Answer 2

Logistes Author

Level 1

31 points

Jul 17, 2018 5:52 PM in response to Mare833

Thanks, Mare833! That setting seems obvious now that you mention it, but I missed it. I changed the country from New Zealand to Australia, and I now have the News app available.

When I did that my setting to have 24 hour clocks was lost, and I had to go and fix that again, but that was trivial.

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Answer 3

Logistes Author

Level 1

31 points

Jun 3, 2018 10:11 PM in response to Logistes

I'm in Australia, one of the countries served by News. .

But for some reason, google and the news items that appear in the widget screen think I am in New Zealand. I get lots of items from stuff.co.nz, nzherald.co.nz. That could be relevant