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786R Author

Level 1

4 points

macbook air

My MacBook Air early 2015 has no backlight . Plugged it into the power and it went dark. Screen appears to be still on as I can see with a torch. Has anybody had similar experience.

MacBook Air, macOS Sierra (10.12.6)

Posted on Jun 4, 2018 4:35 PM

Top-ranking reply

dominic23

Level 10

83,952 points

Posted on Jun 5, 2018 2:05 PM

Please try these resets if you have not already.

1. Reset NVRAM/PRAM. http://support.apple.com/kb/PH18761

2. Reset SMC. Choose the method for “If the battery is non-removable”.

https://support.apple.com/en-us/HT201295

If this doesn’t help, please contact Apple. Contact Apple Support.

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