Screenshot Error in Iphone SE IOS 11.4

Hi,


I am not able to take screenshot in my Iphone post upgradation to IOS 11. In present ios of 11.4 still the same issue pertains. Have used various options with touch assist and applying power and home button simultaneously, but still the issue pertains.


Can anyone help to get the same rectified.


Regards,

Subish

iPhone SE, iOS 11.4

Posted on Jun 5, 2018 12:16 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 9, 2018 12:47 AM

Hi,


Issue is resolved. Guys please check with device management in you Iphone, if its managed by some mobile iron then there will be restrictions for screen capture. Once u remove it u will be able to take screenshots.


Trust this will be useful


Regards,

Subish Surendran

11 replies

Jul 3, 2018 7:16 AM in response to antvindom1

Hey on the desktop version of this site there is a button on the original post and we have to click it. It’s called Me Too. This is how Apple track the volume on specific incidents / bugs. So click me too. In the meantime all we can do is keep replying until the thread builds and Apple do something about it. Their replies so far have been annoying and act like we simply don’t know how to take a screenshot when in reality we are reporting the functionality has BROKEN. I am very annoyed.

Jul 3, 2018 8:03 AM in response to 3llef

There is no Me Too, there is "I have this question too". But no, Apple does not use this to keep a count on how many have this issue. The only Apple people here are the Community Specialists, such as Joseph_S, who respond to posts that have gone unanswered for around 24 hours, and the moderators.


If you think there is a software bug that has broken screen shots for 34 or so people you need to go here: Feedback - iPhone - Apple and encourage others to do so. Or make a Genius Bar appointment to have the phone looked at and tested. It can also be tested by calling AppleCare.

Jul 2, 2018 10:03 AM in response to 3llef

As like the millions of others having this issue...I too have the same problem! NONE of the solutions mentioned here, or other forums have fixed the issue!! My iPhone 8 lost it's mind after updating to ios 11.4!! It's ridiculous that Apple hasn't any logical explanation or fix for this!! I guess I won't be able to take screenshots anymore until APPLE decides to acknowledge the issue and FIX IT!

Jun 6, 2018 9:40 AM in response to Subish82

Greetings Subish82,

Thanks for using the Apple Support Communities! I understand you're unable to take a screenshot with your iPhone as expected. Being able to take a screenshot is important for many reasons, so I definitely understand wanting to clear this up.

The following guide shows how to take a screenshot: How to take a screenshot on your iPhone, iPad, and iPod touch
  1. On an iPhone 8 or earlier, iPad, or iPod touch, press and hold the Top or Side button.
  2. Immediately click the Home button, then release the Top or Side buttons.
  3. In iOS 11, a thumbnail of your screenshot appears in the lower-left corner of your device. Tap the thumbnail to add drawings and text with Markup, or press and hold the thumbnail to share the screenshot. Swipe left on the thumbnail to dismiss it.

Since the steps within the guide aren't working as expected for you, let's have you go through the following article for cleaning the buttons of the iPhone: About the buttons and switches on your iPhone, iPad, or iPod touch

What to do if a button or switch isn't working

  1. Restart your device. If you can't restart your device, try to force restart it.
  2. Remove any protective films and cases that might block the button or switch.
  3. Check for debris or dirt around the button or switch, and clean with a soft cloth.

If you need help with Touch ID, learn what to do.

If the button or switch still isn't working, is damaged, or works intermittently, you might need to set up service for your device. Contact Apple Support, then follow the steps to complete your service request.



Let me know the provided steps work for you.

Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Screenshot Error in Iphone SE IOS 11.4

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.