Sierra update 10.13.5 (17F77)

Question

Level 1

18 points

Sierra update 10.13.5 (17F77)

Well, this newest update has totally slowed down the MacBook Pro! Has anyone else been having speed and beach ball problems with it? Everything was working fine before!

macOS High Sierra (10.13.3), 10.3.5

Posted on Jun 5, 2018 2:43 PM

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Answer 1

Best reply

Radarhus

Level 4

3,024 points

Jun 7, 2018 9:09 AM in response to jmi2

Obviously, if your 2016 MacBook Pro is running slow after this High Sierra update, something is seriously WRONG with the update! I've had same issues with Finder and Safari ever since 10.13.4 and security update 2018-001. They are not hardware specific, because now I've rolled back to Sierra (10.12.6) and everything works just fine. In addition, I've tried a clean reinstall of High Sierra, with no 3rd-party software at all, no plugins and no extensions in Safari. And macOS was still acting out after applying the updates. This is not normal and it is an issue on Apple's end, which must be resolved. It also could be a more sinister issue, like macOS being deliberately used to slow down older Macs in the same way iOS has been known to slow down older iPhones. In any case, it is totally unacceptable!

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Answer 2

macjack

Level 10

111,180 points

Jun 5, 2018 5:58 PM in response to jmi2

Boot into Recovery Mode and run Disk Utility > First Aid. If it reports OK then try running the 10.13.5 Combo Update:

Download macOS High Sierra 10.13.5 Combo Update

The Combo Update is a fuller install, as opposed to an incremental "delta" update, so it should overwrite any files that are damaged or missing. It does not matter if you have applied it before. It should preserve all your data and settings but that said you should always have a backup.

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Answer 3

macjack

Level 10

111,180 points

Jun 6, 2018 10:38 AM in response to jmi2

jmi2 wrote:

Is this the computer gods getting back at me?

Possibly, they are fickle.

If you're getting the same cannot unmount message on 2 different Macs it is odd.

First have you tried anSMC reset?

How to reset the System Management Controller (SMC) on your Mac - Apple Support

If that doesn't work you might try the unmount or force unmount command in Terminal:

Launch/Utilities/Terminal and copy & paste this command at the prompt:

diskutil list

Press return.

If it sees the disk, note the number of the disk (far left column) you want to unmount.

Then, copy & paste this command:

unmount force /dev/(number of disk)

Put in the number no parenthesis.

Press Return.

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Answer 4

macjack

Level 10

111,180 points

Jun 6, 2018 3:18 PM in response to jmi2

Yes, it looks better. Here are some tips to sort out Safari:

Force Quit Safari ( command + option + esc keys). Then restart Safari holding the Shift key.

Turn off Safari extensions in Safari > Preferences > Extensions > un-checkmark all extensions.

Empty Caches. You can either choose Safari menu > Clear History Or, if you do not want to remove History go to Safari menu > Preferences > Advanced and check the “Show Develop Menu” in Menubar. Then, on that menu > “Empty Caches”.

See these Apple Support Topics for detailed advice:

If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support

If Safari doesn't load a page or webpage items are missing - Apple Support

Safari for Mac: If Safari can’t open a website

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Answer 5

macjack

Level 10

111,180 points

Jun 5, 2018 2:45 PM in response to jmi2

Please download and run EtreCheck, created by one of own colleagues here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.

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Answer 6

jmi2 Author

Level 1

18 points

Jun 5, 2018 3:23 PM in response to macjack

First, I always run EtreCheck immediately before I download an osX update. I saw no issues. (Yes, I did download the newest version first.)

Second, running it this time as you requested, I have never known to take so long before! It was stuck on "Checking Performance." I had to cancel and restart the program.

Thanks for your help. Here is the log:

EtreCheck version: 4.3.2 (4D034)

Report generated: 2018-06-05 17:12:54

Download EtreCheck from https://etrecheck.com

Runtime: 10:37

Performance: Poor

Problem: Computer is too slow

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup- Time Machine backup not found.

Poor performance- EtreCheck report took over 10 minutes to run. This is very unusual.

Heavy CPU usage- Some processes are using an unusually high amount of CPU.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Apps crashing- There have been numerous app crashes.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.

Hardware Information:

MacBook Pro (13-inch, 2016, Four Thunderbolt 3 ports)

MacBook Pro Model: MacBookPro13,2

1 2.9 GHz Intel Core i5 (i5-6267U) CPU: 2-core

8 GB RAM - Not upgradeable

BANK 0/DIMM0 - 4 GB LPDDR3 2133 ok

BANK 1/DIMM0 - 4 GB LPDDR3 2133 ok

Battery: Health = Normal - Cycle count = 6

Video Information:

Intel Iris Graphics 550 - VRAM: 1536 MB

Color LCD

Drives:

disk0 - APPLE SSD AP1024J 1.00 TB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 1.00 TB

disk1s1 - Macintosh HD (APFS) 1.00 TB (137.38 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 1.00 TB (24 MB used)

disk1s3 - Recovery (APFS) [Recovery] 1.00 TB (518 MB used)

disk1s4 - VM (APFS) [APFS VM] 1.00 TB (3.22 GB used)

disk3 - Western Digital My Passport 07B8 36 MB

External USB 480 Mbit/s

disk3s0 31 MB

disk3s0s1 [Partition Map] 32 KB

disk3s0s2 - W*********r (HFS+) 4 MB

Mounted Volumes:

disk1s1 - Macintosh HD 1.00 TB (858.89 GB free)

APFS

Mount point: /

Encrypted

disk1s4 - VM [APFS VM] 1.00 TB (858.89 GB free)

APFS

Mount point: /private/var/vm

disk3s0s2 - W*********r 4 MB

HFS+

Mount point: /Volumes/W*********r

Network:

Interface lpss-serial1: LPSS Serial Adapter (1)

Interface lpss-serial2: LPSS Serial Adapter (2)

Interface en8: iPad

Interface en7: iPhone

Interface en9: iPhone 2

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

3 IPv6 addresses

Interface en6: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 37.56 GB available

System Software:

macOS High Sierra 10.13.5 (17F77)

Time since boot: About 5 hours

System Load: 367.71 (1 min ago) 314.13 (5 min ago) 225.90 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

32-bit Applications:

13 32-bit apps

Kernel Extensions:

/Library/Extensions

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.2 - SDK 10.13)

System Launch Agents:

[Not Loaded]	7 Apple tasks
[Loaded]	157 Apple tasks
[Running]	128 Apple tasks
[Other]	One Apple task

System Launch Daemons:

[Not Loaded]	39 Apple tasks
[Loaded]	169 Apple tasks
[Running]	126 Apple tasks

Launch Agents:

[Loaded]	com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-05-19)
[Running]	com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2018-02-21)
[Loaded]	com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-11-07)
[Running]	com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-02-26)
[Running]	com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2018-02-22)
[Running]	com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2018-02-07)

Launch Daemons:

[Running]	com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Loaded]	com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-05-19)
[Loaded]	com.apple.installer.osmessagetracing.plist (Apple - installed 2018-05-29)
[Loaded]	com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-05-05)
[Running]	com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Loaded]	com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-03-26)
[Running]	com.backblaze.bzserv.plist (Backblaze - installed 2018-02-15)
[Loaded]	com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-12-09)

User Launch Agents:

[Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Loaded]	com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-12)
[Running]	com.backblaze.bzbmenu.plist (Backblaze - installed 2018-06-05)

User Login Items:

iTunesHelper Application (Apple - installed 2018-05-30)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins:

FlashPlayer-10.6: 29.0.0.140 (installed 2018-04-10)

QuickTime Plugin: 7.7.3 (installed 2018-06-05)

Flash Player: 29.0.0.140 (installed 2018-04-10)

PepperFlashPlayer: 29.0.0.140 (installed 2018-04-10)

3rd Party Preference Panes:

Backblaze Backup (installed 2018-02-15)

Flash Player (installed 2018-03-26)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Process (count)	Source	% of CPU	Location
Dropbox	?	256	/Volumes/J****************c/2****************S/A******s/D*******p
kernel_task	Apple	103
bzfilelist	Backblaze	10
report_crashpad_minidump --https-pin=0x23,0xf2,0xed,0xff,0x3e,0xde,0x90,0x25,0x9a,0x9e,0x30,0xf4,0xa,0xf 8,0xf9,0x12,0xa5,0xe5,0xb3,0x69,0x4e,0x69,0x38,0x44,0x3,0x41,0xf6,0x6,0xe,0x1,0x 4f,0xfa --https-pin=0xaf,0xf9,0x88,0x90,0x6d,0xde,0x12,0x95,0x5d,0x9b,0xeb,0xbf,0x92,0x 8f,0xdc,0xc3,0x1c,0xce,0x32,0x8d,0x5b,0x93,0x84,0xf2,0x1c,0x89,0x41,0xca,0x26,0x e2,0x3,0x91 --https-pin=0x5a,0x88,0x96,0x47,0x22,0xe,0x54,0xd6,0xbd,0x8a,0x16,0x81,0x72,0x2 4,0x52,0xb,0xb5,0xc7,0x8e,0x58,0x98,0x4b,0xd5,0x70,0x50,0x63,0x88,0xb9,0xde,0xf, 0x7,0x5f --https-pin=0xfe,0xa2,0xb7,0xd6,0x45,0xfb,0xa7,0x3d,0x75,0x3c,0x1e,0xc9,0xa7,0x 87,0xc,0x40,0xe1,0xf7,0xb0,0xc5,0x61,0xe9,0x27,0xb9,0x85,0xbf,0x71,0x18,0x66,0xe 3,0x6f,0x22 --https-pin=0x76,0xee,0x85,0x90,0x37,0x4c,0x71,0x54,0x37,0xbb,0xca,0x6b,0xba,0x 60,0x28,0xea,0xdd,0xe2,0xdc,0x6d,0xbb,0xb8,0xc3,0xf6,0x10,0xe8,0x51,0xf1,0x1d,0x 1a,0xb7,0xf5 --https-pin=0x6d,0xbf,0xae,0x0,0xd3,0x7b,0x9c,0xd7,0x3f,0x8f,0xb4,0x7d,0xe6,0x5 9,0x17,0xaf,0x0,0xe0,0xdd,0xdf,0x42,0xdb,0xce,0xac,0x20,0xc1,0x7c,0x2,0x75,0xee, 0x20,0x95 --https-pin=0x1e,0xa3,0xc5,0xe4,0x3e,0xd6,0x6c,0x2d,0xa2,0x98,0x3a,0x42,0xa4,0x a7,0x9b,0x1e,0x90,0x67,0x86,0xce,0x9f,0x1b,0x58,0x62,0x14,0x19,0xa0,0x4,0x63,0xa 8,0x7d,0x38 --https-pin=0x87,0xaf,0x34,0xd6,0x6f,0xb3,0xf2,0xfd,0xf3,0x6e,0x9,0x11,0x1e,0x9 a,0xba,0x2f,0x6f,0x44,0xb2,0x7,0xf3,0x86,0x3f,0x3d,0xb,0x54,0xb2,0x50,0x23,0x90, 0x9a,0xa5 --https-pin=0xbc,0xfb,0x44,0xaa,0xb9,0xad,0x2,0x10,0x15,0x70,0x6b,0x41,0x21,0xe a,0x76,0x1c,0x81,0xc9,0xe8,0x89,0x67,0x59,0xf,0x6f,0x94,0xae,0x74,0x4d,0xc8,0x8b ,0x78,0xfb --https-pin=0xab,0x98,0x49,0x52,0x76,0xad,0xf1,0xec,0xaf,0xf2,0x8f,0x35,0xc5,0x 30,0x48,0x78,0x1e,0x5c,0x17,0x18,0xda,0xb9,0xc8,0xe6,0x7a,0x50,0x4f,0x4f,0x6a,0x 51,0x32,0x8f --https-pin=0x49,0x5,0x46,0x66,0x23,0xab,0x41,0x78,0xbe,0x92,0xac,0x5c,0xbd,0x6 5,0x84,0xf7,0xa1,0xe1,0x7f,0x27,0x65,0x2d,0x5a,0x85,0xaf,0x89,0x50,0x4e,0xa2,0x3 9,0xaa,0xaa --https-pin=0x56,0x32,0xd9,0x7b,0xfa,0x77,0x5b,0xf3,0xc9,0x9d,0xde,0xa5,0x2f,0x c2,0x55,0x34,0x10,0x86,0x40,0x16,0x72,0x9c,0x52,0xdd,0x65,0x24,0xc8,0xa9,0xc3,0x b4,0x48,0x9f --https-pin=0x2a,0x8f,0x2d,0x8a,0xf0,0xeb,0x12,0x38,0x98,0xf7,0x4c,0x86,0x6a,0x c3,0xfa,0x66,0x90,0x54,0xe2,0x3c,0x17,0xbc,0x7a,0x95,0xbd,0x2,0x34,0x19,0x2d,0xc 6,0x35,0xd0 --https-pin=0x32,0xb6,0x4b,0x66,0x72,0x7a,0x20,0x63,0xe4,0x6,0x6f,0x3b,0x95,0x8 c,0xb0,0xaa,0xee,0x57,0x6a,0x5e,0xce,0xfd,0x95,0x33,0x99,0xbb,0x88,0x74,0x73,0x1 d,0x95,0x87 --https-pin=0xf5,0x3c,0x22,0x5,0x98,0x17,0xdd,0x96,0xf4,0x0,0x65,0x16,0x39,0xd2 ,0xf8,0x57,0xe2,0x10,0x70,0xa5,0x9a,0xbe,0xd9,0x7,0x94,0x0,0xd9,0xf6,0x95,0x50,0 x69,0x0 --https-pin=0x67,0xdc,0x4f,0x32,0xfa,0x10,0xe7,0xd0,0x1a,0x79,0xa0,0x73,0xaa,0x c,0x9e,0x2,0x12,0xec,0x2f,0xfc,0x3d,0x77,0x9e,0xa,0xa7,0xf9,0xc0,0xf0,0xe1,0xc2, 0xc8,0x93 --https-pin=0x19,0x6,0xc6,0x12,0x4d,0xbb,0x43,0x85,0x78,0xd0,0xe,0x6,0x6d,0x50, 0x54,0xc6,0xc3,0x7f,0xf,0xa6,0x2,0x8c,0x5,0x54,0x5e,0x9,0x94,0xed,0xda,0xec,0x86 ,0x29 --https-pin=0x1d,0x75,0xd0,0x83,0x1b,0x9e,0x8,0x85,0x39,0x4d,0x32,0xc7,0xa1,0xb f,0xdb,0x3d,0xbc,0x1c,0x28,0xe2,0xb0,0xe8,0x39,0x1f,0xb1,0x35,0x98,0x1d,0xbc,0x5 b,0xa9,0x36 --annotation=buildno=Dropbox-mac-50.4.71 --annotation=client_session_id=3c934711-d9b8-4ab2-89a2-b380378ce8bb --annotation=host_int_account1_boot=17749391264 --annotation=machine_id=4e24dfd0-f86f-5b60-9254-969d60d65956 --annotation=platform=mac --annotation=platform_version=10.13.5 --handshake-fd=4	?	4	/Volumes/J****************c/2****************S/A******s/D*******p
AppleSpell	Apple	3

Top Processes by Memory:

Process (count)	Source	RAM usage	Location
com.apple.WebKit.WebContent (20)	Apple	1.36 GB
kernel_task	Apple	995 MB
MTLCompilerService (31)	Apple	308 MB
QuickBooks Helper (5)	Intuit Inc.	266 MB
mdworker (18)	Apple	187 MB

Top Processes by Network Use:

Process	Source	Input	Output	Location
mDNSResponder	Apple	8 MB	1 MB
Mail	Apple	420 KB	126 KB
biometrickitd	Apple	200 KB	185 KB
Dropbox	?	225 KB	113 KB	/Volumes/J****************c/2****************S/A******s/D*******p
com.apple.WebKit.Networking	Apple	147 KB	78 KB

Top Processes by Energy Use:

Process (count)	Source	Energy (0-100)	Location
Dropbox	?	84	/Volumes/J****************c/2****************S/A******s/D*******p
report_crashpad_minidump --https-pin=0x23,0xf2,0xed,0xff,0x3e,0xde,0x90,0x25,0x9a,0x9e,0x30,0xf4,0xa,0xf 8,0xf9,0x12,0xa5,0xe5,0xb3,0x69,0x4e,0x69,0x38,0x44,0x3,0x41,0xf6,0x6,0xe,0x1,0x 4f,0xfa --https-pin=0xaf,0xf9,0x88,0x90,0x6d,0xde,0x12,0x95,0x5d,0x9b,0xeb,0xbf,0x92,0x 8f,0xdc,0xc3,0x1c,0xce,0x32,0x8d,0x5b,0x93,0x84,0xf2,0x1c,0x89,0x41,0xca,0x26,0x e2,0x3,0x91 --https-pin=0x5a,0x88,0x96,0x47,0x22,0xe,0x54,0xd6,0xbd,0x8a,0x16,0x81,0x72,0x2 4,0x52,0xb,0xb5,0xc7,0x8e,0x58,0x98,0x4b,0xd5,0x70,0x50,0x63,0x88,0xb9,0xde,0xf, 0x7,0x5f --https-pin=0xfe,0xa2,0xb7,0xd6,0x45,0xfb,0xa7,0x3d,0x75,0x3c,0x1e,0xc9,0xa7,0x 87,0xc,0x40,0xe1,0xf7,0xb0,0xc5,0x61,0xe9,0x27,0xb9,0x85,0xbf,0x71,0x18,0x66,0xe 3,0x6f,0x22 --https-pin=0x76,0xee,0x85,0x90,0x37,0x4c,0x71,0x54,0x37,0xbb,0xca,0x6b,0xba,0x 60,0x28,0xea,0xdd,0xe2,0xdc,0x6d,0xbb,0xb8,0xc3,0xf6,0x10,0xe8,0x51,0xf1,0x1d,0x 1a,0xb7,0xf5 --https-pin=0x6d,0xbf,0xae,0x0,0xd3,0x7b,0x9c,0xd7,0x3f,0x8f,0xb4,0x7d,0xe6,0x5 9,0x17,0xaf,0x0,0xe0,0xdd,0xdf,0x42,0xdb,0xce,0xac,0x20,0xc1,0x7c,0x2,0x75,0xee, 0x20,0x95 --https-pin=0x1e,0xa3,0xc5,0xe4,0x3e,0xd6,0x6c,0x2d,0xa2,0x98,0x3a,0x42,0xa4,0x a7,0x9b,0x1e,0x90,0x67,0x86,0xce,0x9f,0x1b,0x58,0x62,0x14,0x19,0xa0,0x4,0x63,0xa 8,0x7d,0x38 --https-pin=0x87,0xaf,0x34,0xd6,0x6f,0xb3,0xf2,0xfd,0xf3,0x6e,0x9,0x11,0x1e,0x9 a,0xba,0x2f,0x6f,0x44,0xb2,0x7,0xf3,0x86,0x3f,0x3d,0xb,0x54,0xb2,0x50,0x23,0x90, 0x9a,0xa5 --https-pin=0xbc,0xfb,0x44,0xaa,0xb9,0xad,0x2,0x10,0x15,0x70,0x6b,0x41,0x21,0xe a,0x76,0x1c,0x81,0xc9,0xe8,0x89,0x67,0x59,0xf,0x6f,0x94,0xae,0x74,0x4d,0xc8,0x8b ,0x78,0xfb --https-pin=0xab,0x98,0x49,0x52,0x76,0xad,0xf1,0xec,0xaf,0xf2,0x8f,0x35,0xc5,0x 30,0x48,0x78,0x1e,0x5c,0x17,0x18,0xda,0xb9,0xc8,0xe6,0x7a,0x50,0x4f,0x4f,0x6a,0x 51,0x32,0x8f --https-pin=0x49,0x5,0x46,0x66,0x23,0xab,0x41,0x78,0xbe,0x92,0xac,0x5c,0xbd,0x6 5,0x84,0xf7,0xa1,0xe1,0x7f,0x27,0x65,0x2d,0x5a,0x85,0xaf,0x89,0x50,0x4e,0xa2,0x3 9,0xaa,0xaa --https-pin=0x56,0x32,0xd9,0x7b,0xfa,0x77,0x5b,0xf3,0xc9,0x9d,0xde,0xa5,0x2f,0x c2,0x55,0x34,0x10,0x86,0x40,0x16,0x72,0x9c,0x52,0xdd,0x65,0x24,0xc8,0xa9,0xc3,0x b4,0x48,0x9f --https-pin=0x2a,0x8f,0x2d,0x8a,0xf0,0xeb,0x12,0x38,0x98,0xf7,0x4c,0x86,0x6a,0x c3,0xfa,0x66,0x90,0x54,0xe2,0x3c,0x17,0xbc,0x7a,0x95,0xbd,0x2,0x34,0x19,0x2d,0xc 6,0x35,0xd0 --https-pin=0x32,0xb6,0x4b,0x66,0x72,0x7a,0x20,0x63,0xe4,0x6,0x6f,0x3b,0x95,0x8 c,0xb0,0xaa,0xee,0x57,0x6a,0x5e,0xce,0xfd,0x95,0x33,0x99,0xbb,0x88,0x74,0x73,0x1 d,0x95,0x87 --https-pin=0xf5,0x3c,0x22,0x5,0x98,0x17,0xdd,0x96,0xf4,0x0,0x65,0x16,0x39,0xd2 ,0xf8,0x57,0xe2,0x10,0x70,0xa5,0x9a,0xbe,0xd9,0x7,0x94,0x0,0xd9,0xf6,0x95,0x50,0 x69,0x0 --https-pin=0x67,0xdc,0x4f,0x32,0xfa,0x10,0xe7,0xd0,0x1a,0x79,0xa0,0x73,0xaa,0x c,0x9e,0x2,0x12,0xec,0x2f,0xfc,0x3d,0x77,0x9e,0xa,0xa7,0xf9,0xc0,0xf0,0xe1,0xc2, 0xc8,0x93 --https-pin=0x19,0x6,0xc6,0x12,0x4d,0xbb,0x43,0x85,0x78,0xd0,0xe,0x6,0x6d,0x50, 0x54,0xc6,0xc3,0x7f,0xf,0xa6,0x2,0x8c,0x5,0x54,0x5e,0x9,0x94,0xed,0xda,0xec,0x86 ,0x29 --https-pin=0x1d,0x75,0xd0,0x83,0x1b,0x9e,0x8,0x85,0x39,0x4d,0x32,0xc7,0xa1,0xb f,0xdb,0x3d,0xbc,0x1c,0x28,0xe2,0xb0,0xe8,0x39,0x1f,0xb1,0x35,0x98,0x1d,0xbc,0x5 b,0xa9,0x36 --annotation=buildno=Dropbox-mac-50.4.71 --annotation=client_session_id=3c934711-d9b8-4ab2-89a2-b380378ce8bb --annotation=host_int_account1_boot=17749391264 --annotation=machine_id=4e24dfd0-f86f-5b60-9254-969d60d65956 --annotation=platform=mac --annotation=platform_version=10.13.5 --handshake-fd=4	?	2	/Volumes/J****************c/2****************S/A******s/D*******p
WindowServer	Apple	2
com.apple.WebKit.WebContent (20)	Apple	1
coreduetd	Apple	1

Virtual Memory Information:

Available RAM	2.43 GB
Free RAM	335 MB
Used RAM	5.57 GB
Cached files	2.11 GB
Swap Used	2.18 GB

Software Installs (past 30 days):

Name	Version	Install Date
Microsoft AutoUpdate	4.0.18051300	2018-05-19
PDFScanner	1.12.1	2018-05-23
iTunes	12.7.5	2018-05-30
Gatekeeper Configuration Data	140	2018-06-01
Microsoft Outlook for Mac	16.14.18060200	2018-06-05
Microsoft PowerPoint for Mac	16.14.18060200	2018-06-05
Microsoft OneNote for Mac	16.14.18060200	2018-06-05
Microsoft Excel for Mac	16.14.18060200	2018-06-05
Microsoft Word for Mac	16.14.18060200	2018-06-05

Diagnostics Information (past 7 days):

2018-06-05 16:18:28 spindump Crash (2 times)

/usr/sbin/spindump

2018-06-05 12:44:59 ReportCrash Crash (4 times)

/System/Library/CoreServices/ReportCrash

Analyzing process: ???[932], path: ???; parent process: [1], path: /sbin/launchd

2018-06-05 12:44:33 UnmountAssistantAgent.app Crash

/System/Library/CoreServices/UnmountAssistantAgent.app

2018-06-02 22:09:43 QuickBooks.app Crash

/Applications/QuickBooks.app

2018-06-02 12:42:51 gamecontrollerd Crash

/usr/libexec/gamecontrollerd

2018-06-01 06:16:30 Microsoft Word.app CPU

/Applications/Microsoft Word.app

End of report

Reply

Answer 7

jmi2 Author

Level 1

18 points

Jun 6, 2018 10:17 AM in response to macjack

Finally back to work on this. Could not use Disk Utilty in recovery mode. Drive would not mount! Now trying Option-Command-R and is taking some time. Was this right thing to do? Still won’t mount to run Disk Utility.

Strangely, I’m having almost same issue trying to erase & reinstall on my MacBook 2009 to use as a backup. It will mount but messages go from Software Temporary Unavailable to just plain ole can’t erase drive. Is this the computer gods getting back at me?

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Answer 8

jmi2 Author

Level 1

18 points

Jun 6, 2018 11:43 AM in response to macjack

I thought about resetting the SMC; not have done it. Reran EtreCheck and it's now saying "Good Performance" rather than "poor" as it was. Now I've gone through your suggestion with diskutil list and got this

/dev/disk0 (internal):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme 1.0 TB disk0

1: EFI EFI 314.6 MB disk0s1

2: Apple_APFS Container disk1 1.0 TB disk0s2

/dev/disk1 (synthesized):

#: TYPE NAME SIZE IDENTIFIER

0: APFS Container Scheme - +1.0 TB disk1

Physical Store disk0s2

1: APFS Volume Macintosh HD 123.2 GB disk1s1

2: APFS Volume Preboot 24.5 MB disk1s2

3: APFS Volume Recovery 518.1 MB disk1s3

4: APFS Volume VM 3.2 GB disk1s4

I then did the unmount force /dev/(number of disk) using both disk0, disk1, 0, and 1

The messages were:

MacBook-Pro:~ jmiireland$ unmount force /dev/0

-bash: unmount: command not found

MacBook-Pro:~ jmiireland$

and same message:

MacBook-Pro:~ jmiireland$ unmount force /dev/1

-bash: unmount: command not found

MacBook-Pro:~ jmiireland$

Should I just do the reinstall you suggested? try recovery mode again? not in recovery?

I appreciate all the time and energy you're spending with this.

Reply

Answer 9

jmi2 Author

Level 1

18 points

Jun 7, 2018 8:01 AM in response to macjack

I did the Combo Update and then ran EtreCheck. The report is below. Still performance rated as "Good". Is there something else I should do? One thing I should mention is it reports I don't have Time Machine on: I use BackBlaze that backups continuously. An Apple tech recommended it to me and it seems to work well. One thing that constantly happens is Safari saying a page is using too much cpu power; pages will freeze or not load or reload and Safari WebContent will sometimes quit, but more often I have to force quit to get pages to work. I don't have this problem with Chrome, but I also really don't like it. Could Safari be a large part of the problem? Another possible problem is PDFPen Pro. I use it constantly with multiple windows and tabs open because of all the work I do with legal and accounting matters. Sometimes it will just not move.

Again, I really appreciate your help. There is progress! I've gone from "poor" to "good" as far as performance!

EtreCheck version: 4.3.2 (4D034)

Report generated: 2018-06-06 16:20:21

Download EtreCheck from https://etrecheck.com

Runtime: 3:22

Performance: Good

Problem: Computer is too slow

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup- Time Machine backup not found.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Apps crashing- There have been numerous app crashes.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown- Your machine shut down abnormally.

Hardware Information:

MacBook Pro (13-inch, 2016, Four Thunderbolt 3 ports)

MacBook Pro Model: MacBookPro13,2

1 2.9 GHz Intel Core i5 (i5-6267U) CPU: 2-core

8 GB RAM - Not upgradeable

BANK 0/DIMM0 - 4 GB LPDDR3 2133 ok

BANK 1/DIMM0 - 4 GB LPDDR3 2133 ok

Battery: Health = Normal - Cycle count = 6

Video Information:

Intel Iris Graphics 550 - VRAM: 1536 MB

Color LCD

Drives:

disk0 - APPLE SSD AP1024J 1.00 TB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 1.00 TB

disk1s1 - Macintosh HD (APFS) 1.00 TB (134.67 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 1.00 TB (24 MB used)

disk1s3 - Recovery (APFS) [Recovery] 1.00 TB (518 MB used)

disk1s4 - VM (APFS) [APFS VM] 1.00 TB (2.15 GB used)

Mounted Volumes:

disk1s1 - Macintosh HD 1.00 TB (862.68 GB free)

APFS

Mount point: /

Encrypted

disk1s4 - VM [APFS VM] 1.00 TB (862.68 GB free)

APFS

Mount point: /private/var/vm

Network:

Interface lpss-serial1: LPSS Serial Adapter (1)

Interface lpss-serial2: LPSS Serial Adapter (2)

Interface en8: iPad

Interface en7: iPhone

Interface en9: iPhone 2

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

3 IPv6 addresses

Interface en6: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 37.57 GB available

System Software:

macOS High Sierra 10.13.5 (17F77)

Time since boot: Less than an hour

System Load: 2.05 (1 min ago) 6.51 (5 min ago) 5.85 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

32-bit Applications:

13 32-bit apps

Kernel Extensions:

/Library/Extensions

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.2 - SDK 10.13)

System Launch Agents:

[Not Loaded]	7 Apple tasks
[Loaded]	172 Apple tasks
[Running]	113 Apple tasks
[Other]	One Apple task

System Launch Daemons:

[Not Loaded]	39 Apple tasks
[Loaded]	175 Apple tasks
[Running]	120 Apple tasks

Launch Agents:

[Loaded]	com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-05-19)
[Running]	com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2018-02-21)
[Loaded]	com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-11-07)
[Running]	com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-02-26)
[Running]	com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2018-02-22)
[Running]	com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2018-02-07)

Launch Daemons:

[Running]	com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Loaded]	com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-05-19)
[Loaded]	com.apple.installer.osmessagetracing.plist (Apple - installed 2018-05-29)
[Loaded]	com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-05-05)
[Running]	com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Loaded]	com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-03-26)
[Running]	com.backblaze.bzserv.plist (Backblaze - installed 2018-02-15)
[Loaded]	com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-12-09)

User Launch Agents:

[Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Running]	com.backblaze.bzbmenu.plist (Backblaze - installed 2018-06-06)

User Login Items:

iTunesHelper Application (Apple - installed 2018-05-30)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins:

FlashPlayer-10.6: 29.0.0.140 (installed 2018-04-10)

QuickTime Plugin: 7.7.3 (installed 2018-06-06)

Flash Player: 29.0.0.140 (installed 2018-04-10)

PepperFlashPlayer: 29.0.0.140 (installed 2018-04-10)

3rd Party Preference Panes:

Backblaze Backup (installed 2018-02-15)

Flash Player (installed 2018-03-26)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Process (count)	Source	% of CPU	Location
bztransmit	Backblaze	23
WindowServer	Apple	22
com.apple.WebKit.WebContent (21)	Apple	17
kernel_task	Apple	4
Epson Scanner Monitor	Seiko Epson Corporation	3

Top Processes by Memory:

Process (count)	Source	RAM usage	Location
com.apple.WebKit.WebContent (21)	Apple	1.39 GB
kernel_task	Apple	901 MB
PDFpenPro	SmileOnMyMac, LLC	564 MB
bztransmit	Backblaze	246 MB
WindowServer	Apple	237 MB

Top Processes by Network Use:

Process	Source	Input	Output	Location
mDNSResponder	Apple	392 KB	36 KB
com.apple.WebKit.Networking	Apple	154 KB	76 KB
biometrickitd	Apple	21 KB	143 KB
apsd	Apple	5 KB	17 KB
cloudd	Apple	7 KB	2 KB

Top Processes by Energy Use:

Process (count)	Source	Energy (0-100)	Location
WindowServer	Apple	11
com.apple.WebKit.WebContent (21)	Apple	10
bzfilelist	Backblaze	1
com.apple.WebKit.Networking	Apple	0
nsurlstoraged (2)	Apple	0

Virtual Memory Information:

Available RAM	3.19 GB
Free RAM	33 MB
Used RAM	4.81 GB
Cached files	3.16 GB
Swap Used	526 MB

Software Installs (past 30 days):

Name	Version	Install Date
Microsoft AutoUpdate	4.0.18051300	2018-05-19
PDFScanner	1.12.1	2018-05-23
iTunes	12.7.5	2018-05-30
Gatekeeper Configuration Data	140	2018-06-01
Microsoft Outlook for Mac	16.14.18060200	2018-06-05
Microsoft PowerPoint for Mac	16.14.18060200	2018-06-05
Microsoft OneNote for Mac	16.14.18060200	2018-06-05
Microsoft Excel for Mac	16.14.18060200	2018-06-05
Microsoft Word for Mac	16.14.18060200	2018-06-05

Diagnostics Information (past 7 days):

2018-06-06 16:05:40 Last Shutdown Cause: 0 - Power loss

2018-06-06 06:22:05 spindump Crash (11 times)

/usr/sbin/spindump

2018-06-05 12:44:59 ReportCrash Crash (4 times)

/System/Library/CoreServices/ReportCrash

Analyzing process: ???[932], path: ???; parent process: [1], path: /sbin/launchd

2018-06-05 12:44:33 UnmountAssistantAgent.app Crash

/System/Library/CoreServices/UnmountAssistantAgent.app

2018-06-02 22:09:43 QuickBooks.app Crash

/Applications/QuickBooks.app

2018-06-02 12:42:51 gamecontrollerd Crash

/usr/libexec/gamecontrollerd

2018-06-01 06:16:30 Microsoft Word.app CPU

/Applications/Microsoft Word.app

End of report

Reply

Answer 10

Jun 6, 2018 3:33 PM in response to jmi2

One of the issues from Etrecheck that has not been mentioned is that you are using up all of your RAM, and forcing the operating system to use the SSD. This is known as swapping, and is slower than RAM access. This may make the Mac have peridos of slower performance than if it did not have to dip into Swap space.

To avoid swapping, you will have to run fewer, concurrent, memory hungry applications, or fewer browser windows.

Reply

Answer 11

jmi2 Author

Level 1

18 points

Jun 7, 2018 8:46 AM in response to VikingOSX

Sometimes I wish I had my original Apple ][ ...! Problems were a lot simpler then! I'd also have enough money to buy 10-20 new MacBook Pros! I gave it away to some kids in the family to use.

Safari has always been quirky, but I like it so much better than others. I will use Chrome in a pinch when Safari comes to a page that it just doesn't work with!

I have absolutely no extensions added in Safari. The number one usually needed is Flash, but I have it set to ask me each time I need to use it and I use it only temporarily.

I regularly clear History and empty the caches through the Develop drop down.

As far as the RAM, when I look at Activity Monitor, it says the system is using, at most from what I've see, up to 8%. Sometimes I see something like calNCService spike to 70-80% then immediately go to back 0%.

Thank you again for all of your help and suggestions. They have helped greatly. Now I just need to solve the MacBook Pro 2009 thing. I don't ever remember being told I can't erase a drive before! I will definitely use your suggestions. Thank you again,

mike/

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Answer 12

macjack

Level 10

111,180 points

Jun 6, 2018 11:56 AM in response to jmi2

Yes, try the Combo update approach.

Reply

Sierra update 10.13.5 (17F77)

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