Carplay freezes and becomes unresponsive

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Carplay freezes and becomes unresponsive

Carplay constantly freezes up and becomes unresponsive on my iPhone 7 Plus with iOS 11.3.1. The only way I can get it to work is to unplug my phone, reboot it, plug it back in, and then it works for a while maybe a few songs, 10-20 minutes of using it, then it freezes up again.

This is so super annoying. I went from Android to iPhone last year (free company phone), and it's these types of little annoyances that make me long to have my Android Nexus 5 back.

iPhone 7 Plus, iOS 11.3.1, Carplay

Posted on Jun 5, 2018 4:56 PM

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Answer 1

chris_g1

Community Specialist

Jun 6, 2018 8:08 PM in response to jamieedwards

Hi jamieedwards!

I understand that CarPlay is not working properly on your iPhone, and I'm happy to help. You can try the following troubleshooting steps:

Get help

If CarPlay doesn't work like you expect, here’s what you can check. After each step, try using CarPlay again.

Make sure that Siri is turned on.

Restart your iPhone and your car. Depending on your car, you might see the CarPlay Home screen when you turn it on. If you don't, look for the CarPlay logo on your car’s display.

If possible, connect your iPhone to a different USB port in your car.

Try a different Lightning to USB cable. Make sure that the cable is certified.

Update to the latest version of iOS.

Check your car’s manual for help. You might need to install firmware updates for your stereo.

Learn more about CarPlay and driving and navigating safely.

Set up CarPlay with your iPhone

Cheers!

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Carplay freezes and becomes unresponsive

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