people can't hear me during a video call in fb, viber or any other app from iphone6 plus. In the other hand it works with headphones.

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people can't hear me during a video call in fb, viber or any other app from iphone6 plus. In the other hand it works with headphones.

people can't hear me during a video call in fb, JusTalk, WhatsApp or any other app from iphone6 plus. In the other hand it works with headphones. Why?

Posted on Jun 8, 2018 8:13 AM

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Answer 1

jeremy_v

Community Specialist

Jun 10, 2018 9:17 AM in response to AhmedBokla

Hello AhmedBokla,

Thank you for using Apple Support Communities! I understand that you are encountering sound issues when using the built-in microphone on your iPhone 6 Plus. You've come to the right place for help.

The following support article provides some relevant troubleshooting steps to try for this issue:

Get help with the microphones on your iPhone, iPad, and iPod touch - Apple Support

Let's start by testing the microphone on your iPhone following the steps in that resource. If the issue persists, here's what to do next:

Get help

If you still have issues after testing the microphone on your device, try these steps:

Unplug any accessory plugged into the headset jack.

Avoid blocking the microphone and iSight mic with your fingers while holding the device or recording video.

Remove screen protectors, films, or cases that cover the microphone, iSight mic, or iPhone receiver.

Clear any debris from the microphones or iPhone receiver. Refer to the user guide for your device on microphone locations.

Restart your device.

Make sure you have the latest version of iOS.

If you've tried these steps and people still can't hear you on phone or FaceTime calls or Siri doesn’t hear your requests, contact Apple Support.

Cheers!

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people can't hear me during a video call in fb, viber or any other app from iphone6 plus. In the other hand it works with headphones.

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