Stuck in verifying software update 11.3.1

My iPhone 6 Plus has been stuck in verifying the update to 11.3.1 for two hours.


What is wrong with 11.3.1?


How can I get my phone back to work?

MacBook Pro with Retina display, macOS High Sierra (10.13.4), 512 Gb SSD, 16 Gb RAM,

Posted on Jun 8, 2018 11:30 AM

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8 replies

Jun 8, 2018 11:38 AM in response to Ocean 17

You cannot update a phone to iOS 11.3.1, you can only update to the latest version of iOS, which at this time is iOS 11.4. And iOS 11.3.1 was not beta. If you saw this update and were trying to do it wireless, then it will not update. That iOS is no longer able to be downloaded and installed. If you are trying to update over the air, then look at the section on Verify problem, or connect the device to iTunes and update that way. Update your iPhone, iPad, or iPod touch - Apple Support

Jun 8, 2018 11:41 AM in response to Ocean 17

No, your attempt to install an unsigned iOS to your phone is the problem. That iOS cannot be installed, that is why it would not verify. What happened when you pressed the home and sleep/wake buttons? You need to hold the buttons until the Apple logo appears, it can take up to 30 seconds. Otherwise, see this as well to try Recovery Mode. If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Jun 9, 2018 10:14 AM in response to Ocean 17

The issue has been resolved.


As the download was through iTunes, it was confirmed update software.


But something went wrong during the update, which is why the OS became inoperable.


Someone at the Apple store I know helped me out and installed the broken update anew and I did not lose any data.


The hard restart by pressing the power button a long time if an update freezes is a good way to do it - so it was not the wrong action. Just in my case the update didn't work at all.

Jun 8, 2018 2:24 PM in response to stedman1

Yes, it's Apple's fault.


When I connected my iPhone to my computer, iTunes popped up a message to update my iPhone.


All I did was click "OK" to what Apple's own software wanted me to do.


Read my previous post before judging. There's really no one who'd download an update from the web. It all comes through Apple's software pipeline.

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Stuck in verifying software update 11.3.1

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