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User profile for user: Fayeee
Fayeee Author
User level: Level 1
23 points

SIM Not Supported even though it is unlocked

I have had issues with my iPhone 8 Plus and the Apple advisors suggested that I should wipe it clean and then see whether the problem will fix itself.


I have reset everything and now cannot get passed the activation screen.


It says SIM Not Supported and this is what they told me...


"The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone."


In store they said that it was very unusual and they could also see in the system that it is unlocked (was able to use different networks previously).

has anyone else experienced this and what should I do?


[Edited by Host]

iPhone 8 Plus, iOS 11.4

Posted on Jun 9, 2018 3:20 AM

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Question marked as Top-ranking reply
User profile for user: Leanne_68
Leanne_68
User level: Community Specialist

Posted on Jun 11, 2018 8:08 AM

Hello, Fayeee.

Welcome to Apple Support Communities.

It's my understanding that after restoring your iPhone, you now see SIM not supported alert. I might be able to help and suggest checking out this article for your specific error: If you can't activate your iPhone

If your iPhone can't be activated or an alert says the activation server is unavailable or the SIM card is unsupported, learn what to do.

Check these things first

Still need help? Use the next section.

Follow these steps

  1. Check the list on the System Status page. If the box by iOS Device Activation isn't green, try to activate your iPhone later.
  2. If asked to enter your password as you activate your iPhone, enter the password. (A password prompt means that Activation Lock might be enabled in Find My iPhone.)
  3. Restart your iPhone.
  4. If you're using a cellular data connection, connect to a reliable Wi-Fi network instead.

If you still can't activate, here's how to activate your iPhone through iTunes instead:

  1. Make sure that you have the latest version of iTunes.
  2. Check that your computer has an Internet connection.
  3. Open iTunes on your computer. With the cable that came with your iPhone, connect your iPhone to your computer.
  4. Wait while iTunes detects and activates your iPhone:
    • If iTunes shows, "Set up as New" or "Restore from Backup," it means that iTunes activated your iPhone.
    • If an error in iTunes says that the SIM card isn't compatible, contact your carrier.


Get more help

  1. To check for network or activation issues and see if you need to replace your SIM card, contact your carrier.
  2. Use recovery mode to restore your iPhone.

If restoring your iPhone still doesn't work, contact Apple Support.

I hope this helps.
Thank you for using Apple Support Communities.

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Question marked as Top-ranking reply
User profile for user: Leanne_68
Leanne_68
User level: Community Specialist

Jun 11, 2018 8:08 AM in response to Fayeee

Hello, Fayeee.

Welcome to Apple Support Communities.

It's my understanding that after restoring your iPhone, you now see SIM not supported alert. I might be able to help and suggest checking out this article for your specific error: If you can't activate your iPhone

If your iPhone can't be activated or an alert says the activation server is unavailable or the SIM card is unsupported, learn what to do.

Check these things first

Still need help? Use the next section.

Follow these steps

  1. Check the list on the System Status page. If the box by iOS Device Activation isn't green, try to activate your iPhone later.
  2. If asked to enter your password as you activate your iPhone, enter the password. (A password prompt means that Activation Lock might be enabled in Find My iPhone.)
  3. Restart your iPhone.
  4. If you're using a cellular data connection, connect to a reliable Wi-Fi network instead.

If you still can't activate, here's how to activate your iPhone through iTunes instead:

  1. Make sure that you have the latest version of iTunes.
  2. Check that your computer has an Internet connection.
  3. Open iTunes on your computer. With the cable that came with your iPhone, connect your iPhone to your computer.
  4. Wait while iTunes detects and activates your iPhone:
    • If iTunes shows, "Set up as New" or "Restore from Backup," it means that iTunes activated your iPhone.
    • If an error in iTunes says that the SIM card isn't compatible, contact your carrier.


Get more help

  1. To check for network or activation issues and see if you need to replace your SIM card, contact your carrier.
  2. Use recovery mode to restore your iPhone.

If restoring your iPhone still doesn't work, contact Apple Support.

I hope this helps.
Thank you for using Apple Support Communities.

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SIM Not Supported even though it is unlocked

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