Updated software & my entire computer is wiped

Please help!!! I updated my software and now it does nothing. Can’t sign in. Nothing. Black & white type flashes on the left screen with a bunch of code talk and it just wont take me further. Have tried to get in 30 times. I have no back up done. Every picture of my children since birth- gone!? Want to cry.

Posted on Jun 10, 2018 10:20 PM

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Question marked as Top-ranking reply

Posted on Jun 13, 2018 8:37 AM

As Barney-15E said, chances are you haven't wiped anything.


Your Mac is showing the black and white type because something went wrong with the install.


Trying restarting and hold down the shift key, this will boot into a 'safe' mode - does this work?


If it does or doesn't, please report back.


You don't say what Mac you have but if you are installing High Sierra, then your Mac will have a 'recovery partition' that you can boot into.


This will allow you to try and repair the computer, or reinstall the operating system.


To do this, restart the computer and hold down the OPTION key during boot and choose the “Recovery” option, or Hold down Command+R keys during boot to access the Recovery HD partition.


Full info is here


https://support.apple.com/en-gb/ht201314


Once you've done this you need to select disk utility and try to repair the disk.


If that fails you have the option to reinstall the OS, this just installs the OS over your current install. It doesn't delete any of your data.


A word of advice, if you have very important data (such as photos) on your Mac, you need to understand and invest in a backup solution such as Time Machine which is built in to you Mac.


How to use Time Machine to back up or restore your Mac - Apple Support


If you're really unsure of any of this, take it to an Apple Store.

4 replies
Question marked as Top-ranking reply

Jun 13, 2018 8:37 AM in response to fordbullfrog

As Barney-15E said, chances are you haven't wiped anything.


Your Mac is showing the black and white type because something went wrong with the install.


Trying restarting and hold down the shift key, this will boot into a 'safe' mode - does this work?


If it does or doesn't, please report back.


You don't say what Mac you have but if you are installing High Sierra, then your Mac will have a 'recovery partition' that you can boot into.


This will allow you to try and repair the computer, or reinstall the operating system.


To do this, restart the computer and hold down the OPTION key during boot and choose the “Recovery” option, or Hold down Command+R keys during boot to access the Recovery HD partition.


Full info is here


https://support.apple.com/en-gb/ht201314


Once you've done this you need to select disk utility and try to repair the disk.


If that fails you have the option to reinstall the OS, this just installs the OS over your current install. It doesn't delete any of your data.


A word of advice, if you have very important data (such as photos) on your Mac, you need to understand and invest in a backup solution such as Time Machine which is built in to you Mac.


How to use Time Machine to back up or restore your Mac - Apple Support


If you're really unsure of any of this, take it to an Apple Store.

Jun 11, 2018 1:02 AM in response to tetonchickfromjackson

It most likely isn't "wiped."

When you reboot, try holding down the shift key until you see the Apple screen with the progress bar.

It will try to boot into Safe Mode. https://support.apple.com/kb/ht1455

If you can successfully boot into Safe Mode, you have previously installed some crapware that doesn't work with High Sierra and prevents you from booting normally.


Either way, post back with the results of attempting Safe Mode boot.


You can also try booting into Recovery and run First Aid on the disk. If it finds any errors, run it again (even if it says it repaired something). About macOS Recovery - Apple Support

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Updated software & my entire computer is wiped

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