How can I cancel an unauthorised payment for a purchase in iTune Store?

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Level 1

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How can I cancel an unauthorised payment for a purchase in iTune Store?

I can’t click to the cancel link they provided in Apple Store email. This is something I did not purchase as I do not even upload this game.

Posted on Jun 11, 2018 2:39 AM

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Answer 1

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King_Penguin

Level 10

334,144 points

Jun 11, 2018 8:06 AM in response to Renatta L.

You are sure that it’s a genuine email from Apple and not a phishing attempt trying to get your account and payment details ?

Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

Viewing an account's purchase history : See your purchase history in the iTunes Store - Apple Support

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Answer 2

Renatta L. Author

Level 1

5 points

Jun 17, 2018 8:37 PM in response to King_Penguin

Hi

The email comes from Apple Store(I suspect it’s phishing email)

I have also checked my credit card statement that the amount is not charged to this card.

Attached is the snapshot of the email I received for your reference.

Thanks & regards

Renatta Lo

Sent from my iPhone

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Answer 3

King_Penguin

Level 10

334,144 points

Jun 17, 2018 10:44 PM in response to Renatta L.

You haven't attached any image - and if you eventually do so remove any personal details from it first (we are fellow users and these are user public forums).

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How can I cancel an unauthorised payment for a purchase in iTune Store?

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