Touch ID setup fails
Add fingerprint is grayed out and when I turn on any of the switches to allow use of Touch ID I get and immediate Fail message.
iPad Mini, iOS 9.3.5
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User profile for user:
jeremy_v
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Community Specialist
Hello wazzuski,
Thank you for using Apple Support Communities! I understand that you are encountering some issues with the Touch ID on your iPhone. It's important that you're able to set up and use Touch ID as expected.
The following resource provides some troubleshooting steps to try for this behavior:
If Touch ID isn't working on your iPhone or iPad - Apple Support
You may also want to consider arranging service for your iPhone following the links in this section:
Take care!
Thank you for using Apple Support Communities! I understand that you are encountering some issues with the Touch ID on your iPhone. It's important that you're able to set up and use Touch ID as expected.
The following resource provides some troubleshooting steps to try for this behavior:
If Touch ID isn't working on your iPhone or iPad - Apple Support
You may also want to consider arranging service for your iPhone following the links in this section:
Still not working?
If the previous steps didn't help, you see "Failed—unable to complete Touch ID setup", or either of the following happen when you go to Settings > Touch ID & Passcode, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:
- You can't turn on Touch ID
- Touch ID is dimmed or grayed out
Take care!