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Need a refund of an app

I need a refund of an app that I accidentally bought ASAP

Posted on Jun 16, 2018 9:50 PM

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Question marked as Best reply

Posted on Jun 16, 2018 9:51 PM

Hello


You cannot reach Apple directly through these columns as they are manned by volunteers, users, much like yourself.
However, we can help you … but do be aware that although Apple usually treat requests sympathetically where a genuine mistake has occurred, refunds are at Apple’s discretion, not a right.


If you have an APPLE electronic receipt you will see an invitation to ‘Report a problem’. Report what you say here as your problem and Apple will contact you.


If for some reason you do not have a receipt, follow the instructions in this Apple document where a similar ‘Report a problem’ link is offered. https://support.apple.com/en-gb/ht204084


Where subscriptions are concerned, you should try to spend a few moments reviewing this document which explains how you should view, change or cancel them.

https://support.apple.com/en-gb/HT202039

1 reply
Question marked as Best reply

Jun 16, 2018 9:51 PM in response to Juanitaflores

Hello


You cannot reach Apple directly through these columns as they are manned by volunteers, users, much like yourself.
However, we can help you … but do be aware that although Apple usually treat requests sympathetically where a genuine mistake has occurred, refunds are at Apple’s discretion, not a right.


If you have an APPLE electronic receipt you will see an invitation to ‘Report a problem’. Report what you say here as your problem and Apple will contact you.


If for some reason you do not have a receipt, follow the instructions in this Apple document where a similar ‘Report a problem’ link is offered. https://support.apple.com/en-gb/ht204084


Where subscriptions are concerned, you should try to spend a few moments reviewing this document which explains how you should view, change or cancel them.

https://support.apple.com/en-gb/HT202039

Need a refund of an app

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