I bought a new iPhone 8 yesterday at star link but I would like to switch it for a iPhone 8+ instead. I called the store and they refused to take it back and switch for a 8+. I will pay the difference, no problem. Can you help please?
Since you purchased from an independent unauthorized seller, you must deal with them for any returns, refunds or changes. Apple’s return/refund policy does not apply when you purchase from some other independent company.
The only Apple Authorized iPhone sellers in Qatar appear to be Vodafone and Ooredoo. Since you did not buy from an Authorized seller, you also did not buy a retail new device. You bought at best a used device.
Hi
Have you removed from the box you should have 14 days to return for exchange.
Go to store in person you may get a different answer.
Ask them about the return policy check your paperwork.
Let me know what happens.
Cheers
Brian 🇬-1F1E7;
Hi Lauralectrem,
you can trade your iPhone with an 8 plus with Apple Giveback.
Visit here for more: Trade in with Apple GiveBack - Apple
You can also sell it privately by yourself. Remember first to make a backup of your iPhone and restore it to factory setting
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Regards,
Martino
Store return policy in Qatar
