You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I received an email about a purchase I did not make.

Not sure who I contact about this email saying someone purchased a Apple game under my email address for $49.99.

Posted on Jun 17, 2018 4:57 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 17, 2018 5:00 PM

Most likely there is no need to contact anyone as it is probable a phishing attempt. If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can use the following instructions to determine if it is a real charge, what it is for, and to report a problem: Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support


Also see: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support

4 replies
Question marked as Top-ranking reply

Jun 17, 2018 5:00 PM in response to Crystalfromhagatna

Most likely there is no need to contact anyone as it is probable a phishing attempt. If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can use the following instructions to determine if it is a real charge, what it is for, and to report a problem: Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support


Also see: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support

I received an email about a purchase I did not make.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.