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I received an email about a purchase I did not make.

Not sure who I contact about this email saying someone purchased a Apple game under my email address for $49.99.

Posted on Jun 17, 2018 4:57 PM

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Question marked as Top-ranking reply

Posted on Jun 17, 2018 5:00 PM

Most likely there is no need to contact anyone as it is probable a phishing attempt. If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can use the following instructions to determine if it is a real charge, what it is for, and to report a problem: Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support


Also see: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support

4 replies
Question marked as Top-ranking reply

Jun 17, 2018 5:00 PM in response to Crystalfromhagatna

Most likely there is no need to contact anyone as it is probable a phishing attempt. If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can use the following instructions to determine if it is a real charge, what it is for, and to report a problem: Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support


Also see: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support

I received an email about a purchase I did not make.

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