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neither spouse nor children charged anything new to itunes, have not purchased anything from itunes in several years. How get money back?

neither spouse nor children charged anything new to itunes, have not purchased anything from itunes in several years. How get money back?

iPod touch

Posted on Jun 18, 2018 10:35 AM

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Posted on Jun 18, 2018 11:22 AM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can use the following instructions to determine if it is a real charge, what it is for, and to report a problem: Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support


Also see: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support

1 reply
Question marked as Best reply

Jun 18, 2018 11:22 AM in response to apdiff

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can use the following instructions to determine if it is a real charge, what it is for, and to report a problem: Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support


Also see: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support

neither spouse nor children charged anything new to itunes, have not purchased anything from itunes in several years. How get money back?

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