I am using Iphone 6 plus. My brother got it in Japan for me. The phone was working fine until I have restored it factory default last Saturday. The phone pop up with the message, "Insert a valid SIM with no Pin lock to activate iPhone" when I start the phone and when I set it up manually the phone displays the sim not supported message. Does anyone faced similar problem. Can this be fixed? Help needed.
iPhone 6, iOS 11.4
You can find the links for softbank and their unlocking site/policy here - Wireless carrier support and features for iPhone in Asia-Pacific - Apple Support but those links go to sites in Japanese so I have no idea what they say.
Looks to to me like at the very least, they charge a fee for unlocking.
It’s locked to some carrier (presumably a Japanese carrier). If you’ve been using it as unlocked, it wasn’t. It was hacked to act as unlocked and the restore has now removed the hack and reset it back to its carrier unlocked status.
You would need to contact the carrier to get it properly and permanently unlocked. If you call Apple support, they may be able to tell you which carrier holds the lock in that iphone so you can contact the carrier and ask about getting it unlocked.
Ash198923 wrote:
I am in Nepal. My brother has gifted the phone to me. He is in Japan. The phone is with me. How do I solve the problem?
I already explained how. You must contact the carrier it is locked to and see if they will unlock it for you. Only the carrier it is locked to can unlock it.
Hey buddy, I tried to find online support of iphone to contact them but couldn't find. Can you please do me a favor and tell me the best way to contact with apple? If there are any kind of contact forms will you please give me a link of it.
You can try Apple's support on Twitter. But most Japanese cell providers do not have an unlock process for their phones and even if they do you are going to have to contact them. You could take a guess and contact Softbank and see if it is one of their phones.
I am in Nepal. My brother has gifted the phone to me. He is in Japan. The phone is with me. How do I solve the problem?
okay, i will try it
The Nepal is not is in the list. There are no phone numbers of apple support for Nepal. What to do now?
You need to use the “other Asia” support site.
I have asked my brother in Japan. He confirmed that he got the phone from Softbank. Can I ask my brother to contact Softbank and do request to unlock the phone.
He can try.
i know they charge 3000 yuan for it and its not refundable.
Insert a valid SIM with no Pin lock to activate iPhone
