Mac Mail Can't Connect to Comcast Outgoing Server

Hello all. About a month ago the Mail app on my Macbook became unable to contact the outgoing Comcast email server. I am able to send email via the Xfinity website and on my iPhone with same settings 7 password, but not the laptop. I am able to receive emails on the laptop. I carefully checked all settings but they are as prescribed. My Mac Mail is version 11.4 (3445.8.2) and I am running High Sierra Version 11.4 (3445.8.2). Any advice?


Here are the details from Connection Doctor, in case that helps.


WROTE Jun 26 15:16:02.689 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:imap-mail.outlook.com -- port:993 -- socket:0x604000aa2400 -- thread:0x604005e64440

385.2 IDLE



READ Jun 26 15:16:02.749 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:imap-mail.outlook.com -- port:993 -- socket:0x604000aa2400 -- thread:0x604005e64440

+ IDLE accepted, awaiting DONE command.



WROTE Jun 26 15:16:02.750 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:imap-mail.outlook.com -- port:993 -- socket:0x6040024b5300 -- thread:0x604006271c40

5.118 LOGOUT

MacBook Air (13-inch, Early 2015), macOS High Sierra (10.13.5)

Posted on Jun 26, 2018 12:20 PM

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Posted on Jun 26, 2018 1:49 PM

If you are trying to connect to a comcast outgoing server you are not using the correct settings. Connection doctor is reporting that you are trying to connect to outlook.com rather than comcast.net. Here are the comcast server settings: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-emai l

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Question marked as Top-ranking reply

Jun 26, 2018 1:49 PM in response to mahoopes2

If you are trying to connect to a comcast outgoing server you are not using the correct settings. Connection doctor is reporting that you are trying to connect to outlook.com rather than comcast.net. Here are the comcast server settings: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-emai l

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Mac Mail Can't Connect to Comcast Outgoing Server

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