EtreCheck report took over 10 minutes to run.

Question

Level 1

4 points

EtreCheck report took over 10 minutes to run.

Hi, I've run EtreCheck and have the report below. What I find strange is that I have this problem on more than one mac so I don't know if there is some legacy software causing the problem. When I start up it takes a good 10 to 15 minutes to start everything up properly and I'm only running Adobe and Microsoft software. Also, when I use activity monitor it shows that software is 'not responding' for periods of time and now I have to force quit dropbox to avoid the start up taking even longer to 15 mins.

Can anyone see anything obvious in my set up.

Thanks

Mark

EtreCheck version: 4.3.2 (4D034)

Report generated: 2018-06-27 07:06:19

Download EtreCheck from https://etrecheck.com

Runtime: 10:01

Performance: Poor

Problem: Computer is too slow

Major Issues:

Anything that appears on this list needs immediate attention.

Poor performance- EtreCheck report took over 10 minutes to run. This is very unusual.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Apps with heavy CPU usage- There have been numerous cases of apps with heavy CPU usage.

Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown- Your machine shut down abnormally.

Hardware Information:

iMac (27-inch, Late 2013)

iMac Model: iMac14,2

1 3.5 GHz Intel Core i7 (i7-4771) CPU: 4-core

16 GB RAM - Upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

BANK 0/DIMM1 - 4 GB DDR3 1600 ok

BANK 1/DIMM1 - 4 GB DDR3 1600 ok

Video Information:

NVIDIA GeForce GTX 775M - VRAM: 2048 MB

iMac 2560 x 1440

Drives:

disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI [EFI] 210 MB

disk0s2 - M***********o (Journaled HFS+) 999.35 GB

disk0s3 - Recovery HD [Recovery] 650 MB

disk1 - Expansion Desk 5.00 TB

External USB

disk1s1 - EFI [EFI] 210 MB

disk1s2 - S***********************s (Journaled HFS+) 5.00 TB

Mounted Volumes:

disk0s2 - M***********o 999.35 GB (582.22 GB free)

Journaled HFS+

Mount point: /

disk1s2 - S***********************s 5.00 TB (3.19 TB free)

Journaled HFS+

Mount point: /Volumes/S***********************s

Network:

Interface en0: Ethernet

One IPv4 address

Interface fw0: Thunderbolt FireWire

Interface en1: Wi-Fi

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

System Software:

OS X El Capitan 10.11.6 (15G1611)

Time since boot: Less than an hour

System Load: 1.37 (1 min ago) 1.21 (5 min ago) 0.69 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist

Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.versioncueCS3.plist

Executable: /Library/Application Support/Adobe/Adobe Version Cue CS3/Server/bin/VersionCueCS3d

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.bitdefender.antivirusformac.plist

Executable: /Library/Bitdefender/AVP/AntivirusforMac.app/Contents/MacOS/AntivirusforMac

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist

Executable: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper

Launchd: /Library/LaunchAgents/com.extensis.FMCore.plist

Executable: /Applications/Suitcase Fusion.app/Contents/Resources/FMCore -standalone

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

67 32-bit apps

Kernel Extensions:

/Library/Application Support/MacKeeper/AntiVirus.app

[Not Loaded] ZBAVKauth.kext (2.0.1 - SDK 10.6)

[Not Loaded] ZBFirewall.kext (2.0.1 - SDK 10.6)

/Library/Extensions

[Loaded] FileProtect.kext (Bitdefender SRL, 1.1 - SDK 10.12)

[Loaded] SelfProtect.kext (Bitdefender SRL, 1.2.9 - SDK 10.8)

[Loaded] TMProtection.kext (Bitdefender SRL, 5.0.0 - SDK 10.12)

System Launch Agents:

[Not Loaded]	7 Apple tasks
[Loaded]	149 Apple tasks
[Running]	83 Apple tasks

System Launch Daemons:

[Not Loaded]	43 Apple tasks
[Loaded]	157 Apple tasks
[Running]	89 Apple tasks
[Other]	3 Apple tasks

Launch Agents:

[Running]	com.extensis.FMCore.plist (? c954f3e5 - installed 2017-02-16)
[Not Loaded]	com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2012-09-11)
[Running]	com.bitdefender.antivirusformac.plist (? 17d3b6ae - installed 2018-05-29)

Launch Daemons:

[Loaded]	com.adobe.SwitchBoard.plist (? 68cad67 - installed 2012-09-04)
[Loaded]	com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-02)
[Loaded]	com.bitdefender.upgrade.plist (Bitdefender SRL - installed 2018-05-25)
[Loaded]	com.adobe.versioncueCS3.plist (? e716f322 - installed 2011-01-13)
[Running]	com.bitdefender.agent.plist (Bitdefender SRL - installed 2018-06-15)
[Loaded]	com.bitdefender.AuthHelperTool.plist (Bitdefender SRL - installed 2018-05-29)

User Launch Agents:

[Loaded]	com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-13)
[Loaded]	com.adobe.ARM.***.plist (? 0 - installed 2016-09-29)
[Loaded]	com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2016-09-14)

User Login Items:

iTunesHelper Application (Apple - installed 2018-05-30)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

WDDriveUtilityHelper Application (Western Digital Corporation Branded Products Group - installed 2017-05-18)

(/Users/***/.Trash/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

WDSecurityHelper Application (Western Digital Corporation Branded Products Group - installed 2017-05-18)

(/Users/***/.Trash/WD Security.app/Contents/WDSecurityHelper.app)

Suitcase Fusion Application (? - installed 2017-04-10)

(/Applications/Suitcase Fusion.app)

Dropbox Application (Dropbox, Inc. - installed 2018-06-21)

(/Applications/Dropbox.app)

Internet Plug-ins:

Flip4Mac WMV Plugin: 3.0.0.126 (installed 2016-09-14)

FlashPlayer-10.6: 30.0.0.113 (installed 2018-06-08)

QuickTime Plugin: 7.7.3 (installed 2017-10-13)

AdobePDFViewerNPAPI: 10.1.9 (installed 2016-09-14)

AdobePDFViewer: 10.1.9 (installed 2016-09-14)

Flash Player: 30.0.0.113 (installed 2018-06-08)

Default Browser: 601 (installed 2016-10-18)

JavaAppletPlugin: 15.0.1 (installed 2016-09-27)

OfficeLiveBrowserPlugin: 12.2.9 (installed 2016-09-14)

Silverlight: 5.1.50901.0 (installed 2017-01-06)

iPhotoPhotocast: 7.0 (installed 2016-09-14)

3rd Party Preference Panes:

Adobe Version Cue CS3 (installed 2011-01-13)

Flash Player (installed 2018-06-02)

Flip4Mac WMV (installed 2012-09-15)

FUSE (installed 2018-05-07)

Time Machine:

Skip System Files:

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

M***********o: Disk size: 999.35 GB - Disk used: 417.13 GB

Destinations:

S***********************s [Local] (Last used)

Total size: 5.00 TB

Total number of backups: 29

Oldest backup: 2018-04-25 20:42:02

Last backup: 2018-06-27 06:32:44

Top Processes by CPU:

Process (count)	Source	% of CPU	Location
WindowServer	Apple	4
com.apple.WebKit.WebContent (2)	Apple	2
fontd	Apple	1
kernel_task	Apple	1
BDCoreIssues	Bitdefender SRL	1

Top Processes by Memory:

Process (count)	Source	RAM usage	Location
kernel_task	Apple	1.05 GB
BDLDaemon	Bitdefender SRL	471 MB
mdworker (27)	Apple	461 MB
Adobe InDesign CS6	?	448 MB	/Applications/Adobe InDesign CS6/Adobe InDesign CS6.app
Adobe Illustrator	?	442 MB	/Applications/Adobe Illustrator CS6/Adobe Illustrator.app

Top Processes by Energy Use:

Process (count)	Source	Energy (0-100)	Location
WindowServer	Apple	4
com.apple.WebKit.WebContent (2)	Apple	3
Mail	Apple	2
fontd	Apple	1
FMCore	Extensis	1

Virtual Memory Information:

Available RAM	10.39 GB
Free RAM	4.59 GB
Used RAM	5.61 GB
Cached files	5.80 GB
Swap Used	0 B

Software Installs (past 30 days):

Name	Version	Install Date
iTunes	12.7.5	2018-05-30
Safari	11.1.1	2018-06-04
Adobe Flash Player	30.0.0.113	2018-06-08
FUSE for macOS	3.8.0	2018-06-11
MRTConfigData	1.35	2018-06-20
Gatekeeper Configuration Data	144	2018-06-26

Diagnostics Information (past 7 days):

2018-06-27 06:48:35 Last Shutdown Cause: 3 - Hard shutdown

2018-06-26 15:21:14 Adobe Acrobat Pro.app Hang (2 times)

/Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app

2018-06-26 14:57:45 Adobe Illustrator.app Hang

/Applications/Adobe Illustrator CS6/Adobe Illustrator.app

2018-06-26 14:25:56 iTunes.app Crash

/Applications/iTunes.app

2018-06-26 13:44:19 Adobe InDesign CS6.app CPU (44 times)

/Applications/Adobe InDesign CS6/Adobe InDesign CS6.app

2018-06-21 00:44:37 Finder.app Crash

/System/Library/CoreServices/Finder.app

objc_msgSend() selector name: updatedBadgeForNode:

End of report

iMac (27-inch, Late 2013), macOS High Sierra (10.13)

Posted on Jun 26, 2018 11:25 PM

Reply

Answer 1

dialabrain

Level 10

136,127 points

Jun 27, 2018 3:41 AM in response to spectrumpcs

It may be a hardware problem but first I would suggest uninstalling Bitdefender and the WD software.

Reply

Answer 2

spectrumpcs Author

Level 1

4 points

Jun 27, 2018 4:54 AM in response to dialabrain

Hi,

I've uninstalled bit defender and there wasn't the application or uninstall software WD Software so I removed what I could.

Still taking a long time to start up and attached is the new report.

EtreCheck version: 4.3.2 (4D034)

Report generated: 2018-06-27 12:41:16

Download EtreCheck from https://etrecheck.com

Runtime: 9:41

Performance: Below Average

Problem: Computer is too slow

Major Issues:

Anything that appears on this list needs immediate attention.

Kernel panics- This system has experienced kernel panics. This could be a sign of hardware failure.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Apps with heavy CPU usage- There have been numerous cases of apps with heavy CPU usage.

Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.

Low performance- EtreCheck report took over 5 minutes to run. This is unusual.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown- Your machine shut down abnormally.

Hardware Information:

iMac (27-inch, Late 2013)

iMac Model: iMac14,2

1 3.5 GHz Intel Core i7 (i7-4771) CPU: 4-core

16 GB RAM - Upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

BANK 0/DIMM1 - 4 GB DDR3 1600 ok

BANK 1/DIMM1 - 4 GB DDR3 1600 ok

Video Information:

NVIDIA GeForce GTX 775M - VRAM: 2048 MB

iMac 2560 x 1440

Drives:

disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI [EFI] 210 MB

disk0s2 - M***********o (Journaled HFS+) 999.35 GB

disk0s3 - Recovery HD [Recovery] 650 MB

disk1 - Expansion Desk 5.00 TB

External USB

disk1s1 - EFI [EFI] 210 MB

disk1s2 - S***********************s (Journaled HFS+) 5.00 TB

Mounted Volumes:

disk0s2 - M***********o 999.35 GB (615.17 GB free)

Journaled HFS+

Mount point: /

disk1s2 - S***********************s 5.00 TB (3.18 TB free)

Journaled HFS+

Mount point: /Volumes/S***********************s

Network:

Interface en0: Ethernet

One IPv4 address

Interface fw0: Thunderbolt FireWire

Interface en1: Wi-Fi

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

System Software:

OS X El Capitan 10.11.6 (15G1611)

Time since boot: Less than an hour

System Load: 1.64 (1 min ago) 0.74 (5 min ago) 0.31 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchAgents/com.extensis.FMCore.plist

Executable: /Applications/Suitcase Fusion.app/Contents/Resources/FMCore -standalone

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist

Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist

Executable: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper

Launchd: /Library/LaunchDaemons/com.adobe.versioncueCS3.plist

Executable: /Library/Application Support/Adobe/Adobe Version Cue CS3/Server/bin/VersionCueCS3d

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

67 32-bit apps

Kernel Extensions:

/Library/Application Support/MacKeeper/AntiVirus.app

[Not Loaded] ZBAVKauth.kext (2.0.1 - SDK 10.6)

[Not Loaded] ZBFirewall.kext (2.0.1 - SDK 10.6)

System Launch Agents:

[Not Loaded]	7 Apple tasks
[Loaded]	155 Apple tasks
[Running]	77 Apple tasks

System Launch Daemons:

[Not Loaded]	43 Apple tasks
[Loaded]	154 Apple tasks
[Running]	93 Apple tasks
[Other]	2 Apple tasks

Launch Agents:

[Running]	com.extensis.FMCore.plist (? c954f3e5 - installed 2017-02-16)
[Not Loaded]	com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2012-09-11)

Launch Daemons:

[Loaded]	com.adobe.SwitchBoard.plist (? 68cad67 - installed 2012-09-04)
[Loaded]	com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-02)
[Loaded]	com.adobe.versioncueCS3.plist (? e716f322 - installed 2011-01-13)

User Launch Agents:

[Loaded]	com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-13)
[Loaded]	com.adobe.ARM.***.plist (? 0 - installed 2016-09-29)
[Loaded]	com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2016-09-14)

User Login Items:

iTunesHelper Application (Apple - installed 2018-05-30)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Suitcase Fusion Application (? - installed 2017-04-10)

(/Applications/Suitcase Fusion.app)

Dropbox Application (Dropbox, Inc. - installed 2018-06-27)

(/Applications/Dropbox.app)

Internet Plug-ins:

Flip4Mac WMV Plugin: 3.0.0.126 (installed 2016-09-14)

FlashPlayer-10.6: 30.0.0.113 (installed 2018-06-08)

QuickTime Plugin: 7.7.3 (installed 2017-10-13)

AdobePDFViewerNPAPI: 10.1.9 (installed 2016-09-14)

AdobePDFViewer: 10.1.9 (installed 2016-09-14)

Flash Player: 30.0.0.113 (installed 2018-06-08)

Default Browser: 601 (installed 2016-10-18)

JavaAppletPlugin: 15.0.1 (installed 2016-09-27)

OfficeLiveBrowserPlugin: 12.2.9 (installed 2016-09-14)

Silverlight: 5.1.50901.0 (installed 2017-01-06)

iPhotoPhotocast: 7.0 (installed 2016-09-14)

3rd Party Preference Panes:

Adobe Version Cue CS3 (installed 2011-01-13)

Flash Player (installed 2018-06-02)

Flip4Mac WMV (installed 2012-09-15)

FUSE (installed 2018-05-07)

Time Machine:

Skip System Files:

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

M***********o: Disk size: 999.35 GB - Disk used: 384.17 GB

Destinations:

S***********************s [Local] (Last used)

Total size: 5.00 TB

Total number of backups: 30

Oldest backup: 2018-04-25 20:42:02

Last backup: 2018-06-27 12:00:07

Top Processes by CPU:

Process (count)	Source	% of CPU	Location
fontd	Apple	38
WindowServer	Apple	4
syncdefaultsd	Apple	3
Suitcase Fusion	Extensis	3
Adobe InDesign CS6	?	2	/Applications/Adobe InDesign CS6/Adobe InDesign CS6.app

Top Processes by Memory:

Process (count)	Source	RAM usage	Location
kernel_task	Apple	1.02 GB
Adobe InDesign CS6 (2)	?	427 MB	/Applications/Adobe InDesign CS6/Adobe InDesign CS6.app
Suitcase Fusion	Extensis	323 MB
mds_stores	Apple	167 MB
WindowServer	Apple	122 MB

Top Processes by Energy Use:

Process (count)	Source	Energy (0-100)	Location
fontd	Apple	18
WindowServer	Apple	5
Finder	Apple	2
FMCore	Extensis	0
distnoted (2)	Apple	0

Virtual Memory Information:

Available RAM	12.53 GB
Free RAM	8.74 GB
Used RAM	3.47 GB
Cached files	3.80 GB
Swap Used	0 B

Software Installs (past 30 days):

Name	Version	Install Date
iTunes	12.7.5	2018-05-30
Safari	11.1.1	2018-06-04
Adobe Flash Player	30.0.0.113	2018-06-08
FUSE for macOS	3.8.0	2018-06-11
MRTConfigData	1.35	2018-06-20
Gatekeeper Configuration Data	144	2018-06-26

Diagnostics Information (past 7 days):

2018-06-27 12:29:22 Last Shutdown Cause: 3 - Hard shutdown

2018-06-27 12:18:52 Kernel Panic

3rd party kernel extensions:

com.bitdefender.TMProtection 5.0.0

com.bitdefender.FileProtect 1

com.bitdefender.SelfProtect 1.2.9 (addr 0xffffff7f96af1000, size 16384)

2018-06-27 09:57:59 Suitcase Fusion.app CPU (10 times)

/Applications/Suitcase Fusion.app

2018-06-26 15:21:14 Adobe Acrobat Pro.app Hang (2 times)

/Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app

2018-06-26 14:57:45 Adobe Illustrator.app Hang

/Applications/Adobe Illustrator CS6/Adobe Illustrator.app

2018-06-26 14:25:56 iTunes.app Crash

/Applications/iTunes.app

2018-06-26 13:44:19 Adobe InDesign CS6.app CPU (44 times)

/Applications/Adobe InDesign CS6/Adobe InDesign CS6.app

2018-06-21 00:44:37 Finder.app Crash

/System/Library/CoreServices/Finder.app

objc_msgSend() selector name: updatedBadgeForNode:

End of report

Reply

Answer 3

spectrumpcs Author

Level 1

4 points

Jun 27, 2018 5:03 AM in response to dialabrain

Hi,

I've just restarted again as the machine wasn't working as it should. I thought you might like to see the activity monitor which shows very little of the CPU being used and software not responding. This is the same on a number of machines in the studio which are all roughly the same age running the same OS.

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EtreCheck report took over 10 minutes to run.

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