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3G and 4G is not working.Help

I have iphone 6s with ios 11.4.When i activate its cellular data its does not work.I had restart my phone several times and once i also reset its network setting but still i am facing this issue.Please help.

iPhone 6s Plus, iOS 11.4

Posted on Jun 27, 2018 3:41 AM

Question marked as Best reply

Posted on Jun 27, 2018 4:22 AM

Hello,


Whenever you're facing connectivity issues, always questions both ends that may cause it. First of it being the carrier and signal strength, and on the other end your iPhone.

Cellular is depending on the signal strength carried out by your carrier. This means that depending on your location, it will be slower or faster depending on the strength of the signal.


However, if you're having this issue anywhere. Where you usually had better signal and faster cellular it's time to do some troubleshooting.

  1. Force restart your device (Hold Power + Home Button untill you see the Apple logo on the initial startup screen)
  2. Update Carrier settings (should automatically prompt when connecting your iPhone to iTunes, or whenever you go to Cellular settings)
  3. Clean your SIM-card
  4. Reset Network Settings
  5. Restore your iPhone to factory settings (create a backup first!)
  6. Contact carrier about your issue



Always keep in mind, before starting to troubleshoot. Test it in all situations where you'd normally have a good and fast connection.


Kind regards,

K

2 replies
Question marked as Best reply

Jun 27, 2018 4:22 AM in response to Community User

Hello,


Whenever you're facing connectivity issues, always questions both ends that may cause it. First of it being the carrier and signal strength, and on the other end your iPhone.

Cellular is depending on the signal strength carried out by your carrier. This means that depending on your location, it will be slower or faster depending on the strength of the signal.


However, if you're having this issue anywhere. Where you usually had better signal and faster cellular it's time to do some troubleshooting.

  1. Force restart your device (Hold Power + Home Button untill you see the Apple logo on the initial startup screen)
  2. Update Carrier settings (should automatically prompt when connecting your iPhone to iTunes, or whenever you go to Cellular settings)
  3. Clean your SIM-card
  4. Reset Network Settings
  5. Restore your iPhone to factory settings (create a backup first!)
  6. Contact carrier about your issue



Always keep in mind, before starting to troubleshoot. Test it in all situations where you'd normally have a good and fast connection.


Kind regards,

K

3G and 4G is not working.Help

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