Error during FaceTime activation by iCloud account

Message activation error

Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID.Someone I know had this happen and I was able to sign in usingmy Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.

There is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.

Apple Support using Twitter

Or fill out and submit this form.

do you have a active cell plan and able to send text messages ?

The icons at the top indicate good signal, so next would be make sure your carrier supports facetime.

check for updates if you are not on 11.4

When did this start? any issues with iMessage?

If you get an error when trying to activate iMessage or FaceTime - Apple Support