All browser crash constantly or

Question

Level 1

5 points

All browser crash constantly or

ok so as the title says, no matter what browser I use they crash constantly, sometimes they crash and re open several times in around 5 seconds, it’s making my Mac unusable, I’m also getting crashes on Logic Pro X and Final Cut.

i ran a Mac checking software, can’t remember name but it began with an E, the report it gave me was that there were Kernal problems and said it may be a hardware failure. I’m at work and can’t chat to Apple as I don’t have my serial number to hand (so stupid) and need to get this sorted.

ive done the usual things that people have suggested like empty cash, I don’t use any extensions so that’s not an issue, and as I said before safari, chrome and Firefox just crash constantly.

i hope someone can help or shed some light on what I must do next.

thanks in advance peeps

OS X El Capitan (10.11.6)

Posted on Jun 29, 2018 9:51 AM

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Answer 1

Best reply

Greg B32

Level 4

1,592 points

Jun 29, 2018 1:51 PM in response to Glen Orpheus

2 things to try before contacting apple, as they will likely have you do them anyway

How to test an issue in another user account on your Mac - Apple Support

Use safe mode to isolate issues with your Mac - Apple Support

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Answer 2

Old Toad

Level 10

207,439 points

Jun 29, 2018 10:18 AM in response to Glen Orpheus

That software probably was Etrecheck. Download and run Etrecheck again. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.

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Answer 3

Old Toad

Level 10

207,439 points

Jul 16, 2018 10:44 AM in response to Glen Orpheus

I don't see any of the usual suspects. But Safari is crashing. Download and apply macOS Sierra 10.12.6 Combo Update. It includes Safari and will replace it and any potential corrupted system files that may be contributing to the problem.

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Answer 4

Glen Orpheus Author

Level 1

5 points

Jun 29, 2018 1:56 PM in response to Greg B32

ok so i booted into Safe mode and browed for a little while without problems, I've now restarted and all seems ok for now but i fear its early days still lol.

anyhow many thanks for your input, i'll let you know if the problem persists or if its all ok in a weeks time still.

Thanks Greg and rkaufmann87

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Answer 5

rkaufmann87

Level 10

140,550 points

Jun 29, 2018 9:30 PM in response to Glen Orpheus

Glen Orpheus wrote:

ok so i booted into Safe mode and browed for a little while without problems, I've now restarted and all seems ok for now but i fear its early days still lol.

anyhow many thanks for your input, i'll let you know if the problem persists or if its all ok in a weeks time still.

Thanks Greg and rkaufmann87

If the problem comes back, please do the following:

Please post an EtreCheck report of your system and we can look for any obvious issues. Please click the link, download and run the app and then post the complete report it produces as your reply to this message.

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Answer 6

Glen Orpheus Author

Level 1

5 points

Jul 16, 2018 3:51 AM in response to rkaufmann87

ok so the problem came back 😟

here is the error report i got when i first run EtreCheck.

i do hope someone can help ?

EtreCheck version: 4.3.2 (4D034)

Report generated: 2018-06-29 13:40:34

Download EtreCheck from https://etrecheck.com

Runtime: 2:07

Performance: Excellent

Problem: Apps are crashing

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Apps crashing - There have been numerous app crashes.

Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

iMac (27-inch, Late 2013)

iMac Model: iMac14,2

1 3.5 GHz Intel Core i7 (i7-4771) CPU: 4-core

24 GB RAM - Upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

BANK 0/DIMM1 - 8 GB DDR3 1600 ok

BANK 1/DIMM1 - 8 GB DDR3 1600 ok

Video Information:

NVIDIA GeForce GTX 775M - VRAM: 2048 MB

iMac 2560 x 1440

Drives:

disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 499.42 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

disk1 - Crucial_CT1050MX300SSD1 1.05 TB (Solid State - TRIM: No)

External Thunderbolt 6 Gigabit Serial ATA

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 - S*************s (Journaled HFS+) 1.05 TB

disk2 - ASMedia AS2105 3.00 TB

External USB 5 Gbit/s

disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk2s2 - S************y (Journaled HFS+) 1.00 TB

disk2s3 - S**************s (Journaled HFS+) 1.50 TB

disk2s4 - M************s (Journaled HFS+) 499.78 GB

disk3 - SanDisk Ultra 62.11 GB

External USB 5 Gbit/s

disk3s1 - 6**b (UFSD_NTFS) 62.11 GB

disk4 - Disk Image 423 MB (Disk Image)

External Disk Image

disk4s1 [Partition Map] 32 KB

disk4s2 - I*****************************3 (HFS+) 423 MB

disk5 - Disk Image 3 MB (Disk Image)

External Disk Image

disk5s1 [Partition Map] 32 KB

disk5s2 - Flash Player (HFS+) 3 MB

Mounted Volumes:

disk0s2 - Macintosh HD 499.42 GB (226.95 GB free)

Journaled HFS+

Mount point: /

disk1s2 - S*************s 1.05 TB (443.13 GB free)

Journaled HFS+

Mount point: /Volumes/S*************s

disk2s2 - S************y 1.00 TB (625.72 GB free)

Journaled HFS+

Mount point: /Volumes/S************y

disk2s3 - S**************s 1.50 TB (98.99 GB free)

Journaled HFS+

Mount point: /Volumes/S**************s

disk2s4 - M************s 499.78 GB (183.94 GB free)

Journaled HFS+

Mount point: /Volumes/M************s

disk3s1 - 6**b 62.11 GB (585 MB free)

UFSD_NTFS

Mount point: /Volumes/6**b

disk4s2 - I*****************************3 423 MB (65 MB free)

HFS+

Mount point: /Volumes/I*****************************3

disk5s2 - Flash Player 3 MB

HFS+

Mount point: /Volumes/Flash Player

Network:

Interface en0: Ethernet

One IPv4 address

Interface en5: iPhone

Interface fw0: Thunderbolt FireWire

Interface en1: Wi-Fi

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 4.75 GB available

System Software:

macOS Sierra 10.12.6 (16G1408)

Time since boot: About 2 days

System Load: 1.24 (1 min ago) 1.32 (5 min ago) 1.30 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchAgents/com.malwarebytes.mbam.frontend.agent.plist

Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/FrontendAgent.app/Cont ents/MacOS/FrontendAgent

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.adobe.CS4ServiceManager.plist

Executable: /Library/Application Support/Adobe/CS4ServiceManager/CS4ServiceManager.app/Contents/MacOS/CS4Service Manager -launchedbylogin

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.bjango.istatmenus.installerhelper.plist

Executable: /Library/PrivilegedHelperTools/com.bjango.istatmenus.installerhelper

32-bit Applications:

18 32-bit apps

Kernel Extensions:

/Library/Extensions

[Not Loaded] NIUSBGuitarRigMobile.kext (Native Instruments GmbH, 2.6.0 (R82) - SDK 10.8)

[Not Loaded] NIUSBAudioDriver.kext (Native Instruments GmbH, 2.6.0 (R82) - SDK 10.8)

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.3 - SDK 10.13)

[Loaded] ufsd_NTFS.kext (Paragon Software GmbH, 15.2.319 - SDK 10.10)

[Not Loaded] AccessVirusTI.kext (Ploytec GmbH, 3.3.11 - SDK 10.8)

[Not Loaded] RDUSB01CDDev.kext (Roland Corporation, 1.0.3 - SDK 10.9)

[Not Loaded] ElektronOverbridge.kext (Ploytec GmbH, 3.3.17 - SDK 10.8)

[Loaded] Saffire.kext (TC Applied Technologies, 4.3.0 - SDK 10.8)

System Launch Agents:

[Not Loaded]	7 Apple tasks
[Loaded]	173 Apple tasks
[Running]	105 Apple tasks

System Launch Daemons:

[Not Loaded]	42 Apple tasks
[Loaded]	172 Apple tasks
[Running]	104 Apple tasks
[Other]	2 Apple tasks

Launch Agents:

[Loaded]	com.adobe.CS4ServiceManager.plist (? 70f708f7 - installed 2018-02-25)
[Loaded]	com.paragon.updater.plist (Paragon Software GmbH - installed 2015-10-15)
[Running]	com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2018-04-20)
[Running]	com.malwarebytes.mbam.frontend.agent.plist (? 1b555a92 - installed 2018-05-22)

Launch Daemons:

[Loaded]	tc.tctechnologies.Saffire.plist (TC Applied Technologies - installed 2015-12-21)
[Running]	com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-05-22)
[Loaded]	com.native-instruments.NativeAccess.Helper2.plist (Native Instruments GmbH - installed 2018-01-01)
[Loaded]	com.bjango.istatmenus.installerhelper.plist (? c8b85b2b - installed 2018-06-15)
[Running]	com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-05-22)
[Not Loaded]	com.apple.installer.cleanupinstaller.plist (Apple - installed 2018-02-18)
[Running]	com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2018-04-20)
[Loaded]	com.paragon-software.ntfs.loader.plist (Apple - installed 2018-05-04)
[Running]	com.paragon-software.installer.plist (Paragon Software GmbH - installed 2018-01-02)
[Running]	jp.co.roland.RDUSB01CDSetupd.plist (Roland Corporation - installed 2018-04-12)

User Launch Agents:

[Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-07)
[Loaded]	com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-05-15)

User Login Items:

Macs Fan Control Application (Ilya Parniuk - installed 2018-06-19)

(/Users/***/.Trash/Macs Fan Control.app)

iTunesHelper Application (? - installed 2018-06-07)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

NIHardwareAgent Application (Native Instruments GmbH - installed 2018-04-12)

(/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)

Canon IJ Network Scanner Selector EX Application (? - installed 2018-02-25)

(/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)

Dropbox Application (Dropbox, Inc. - installed 2018-06-27)

(/Applications/Dropbox.app)

NIHostIntegrationAgent Application (Native Instruments GmbH - installed 2018-04-12)

(/Library/Application Support/Native Instruments/Hardware/NIHostIntegrationAgent.app)

Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2018-06-07)

Audio Plug-ins:

de.access-music.virus_ti: (installed 2016-10-04)

ElektronOverbridge: (installed 2016-11-28)

3rd Party Preference Panes:

Native Instruments USB Audio (installed 2018-01-01)

NTFS (installed 2018-04-20)

TB-03 (installed 2016-10-05)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Process (count)	Source	% of CPU	Location
Logic Pro X	Mac App Store	14
kernel_task	Apple	6
WindowServer	Apple	3
coreaudiod	Apple	2
geodMachServiceBridge	Apple	0

Top Processes by Memory:

Process (count)	Source	RAM usage	Location
Logic Pro X	Mac App Store	1.84 GB
kernel_task	Apple	1.31 GB
mdworker (12)	Apple	415 MB
com.apple.WebKit.WebContent	Apple	405 MB
mds_stores	Apple	316 MB

Top Processes by Network Use:

Process	Source	Input	Output	Location
mDNSResponder	Apple	3 MB	129 KB
netbiosd	Apple	228 KB	2 KB
ntpd	Apple	63 KB	63 KB
apsd	Apple	38 KB	68 KB
com.apple.Safari.SafeBrowsing.Service	Apple	4 KB	1 KB

Top Processes by Energy Use:

Process (count)	Source	Energy (0-100)	Location
Logic Pro X	Mac App Store	16
coreaudiod	Apple	7
WindowServer	Apple	2
NIHostIntegrationAgent	Native Instruments GmbH	0
hidd	Apple	0

Virtual Memory Information:

Available RAM	17.14 GB
Free RAM	9.22 GB
Used RAM	6.86 GB
Cached files	7.92 GB
Swap Used	0 B

Software Installs (past 30 days):

Name	Version	Install Date
iTunes	12.7.5	2018-06-07
Safari	11.1.1	2018-06-07
Security Update 2018-003	10.12.6	2018-06-07
The Unarchiver	4.0.0	2018-06-15
MonoPoly	1.1.0.0	2018-06-18
iZotope Nectar v1.13	1.0	2018-06-18
MRTConfigData	1.35	2018-06-20
Gatekeeper Configuration Data	144	2018-06-26
Malwarebytes for Mac	1.0	2018-06-29

Diagnostics Information (past 7 days):

2018-06-29 03:11:05 com.apple.iCloudHelper Crash

/System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/XPCServices/com.ap ple.iCloudHelper.xpc/Contents/MacOS/com.apple.iCloudHelper

2018-06-28 18:05:42 Software Update.app Crash

/System/Library/CoreServices/Software Update.app

2018-06-28 13:04:49 ReportCrash Crash (14 times)

/System/Library/CoreServices/ReportCrash

Analyzing process: iTunes[2067], path: /Applications/iTunes.app/Contents/MacOS/iTunes; parent process: [1], path: /sbin/launchd

2018-06-27 21:11:20 Logic Pro X.app CPU (4 times)

/Applications/Logic Pro X.app

2018-06-27 12:00:51 ath Crash

/System/Library/PrivateFrameworks/AirTrafficHost.framework/ath

2018-06-27 08:06:14 com.apple.WebKit.Networking CPU (3 times)

/System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/ com.apple.WebKit.Networking.xpc/Contents/MacOS/com.apple.WebKit.Networking

2018-06-24 02:50:10 Adobe Photoshop CS4.app CPU

/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app

2018-06-23 15:36:36 CVMCompiler Crash

/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/CVMCompiler

2018-06-09 11:04:00 Kernel Panic (2 times)

3rd party kernel extensions:

com.paragon-software.filesystems.ntfs 319.2.15

tc.tctechnologies.driver.Saffire 4.3.0 41017

End of report

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Answer 7

Old Toad

Level 10

207,439 points

Jul 16, 2018 3:36 PM in response to Glen Orpheus

That doesn't make sense. You are running 10.12.6 so the combo updater should run.

You an always boot into the Recovery volume (boot with the Command + R keys held down) and reinstall the system from there. There will be no loss of your personal files (but it's always wise to have a current backup before running these types of routines).

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Answer 8

Glen Orpheus Author

Level 1

5 points

Jul 16, 2018 4:59 PM in response to Old Toad

ok so this will take a while to back up as I've so many large Logic Pro files.

will i have to re install all my software again and licences as i have a large sound library of AU Plugins ?

i ask because it took me almost 3 days to install it all last time....lol

many thanks Old Toad (",)

Glen

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Answer 9

Old Toad

Level 10

207,439 points

Jul 16, 2018 6:05 PM in response to Glen Orpheus

will i have to re install all my software again and licences as i have a large sound library of AU Plugins ?

No. Only if you do an erase and install will you have to install all of the 3rd party software and enter licenses. The restore install just replaces the system files.

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