Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I suspect i might have a virus or malware on my macbook pro

I suspect that i might have a virus or malware on my laptop.what do i do. a loud sound goes off when i try to access my local news and when i visit several other sites. what do i do"

MacBook Pro (Retina, 13-inch,Early 2015), macOS High Sierra (10.13.5)

Posted on Jun 30, 2018 12:35 AM

Reply
Question marked as Best reply

Posted on Jun 30, 2018 2:22 AM

Hi,


Force Quit Safari ( command + option + esc keys). Then restart Safari holding the Shift key. Then Empty the Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.


Download and run Malwarebytes


Free Cyber Security & Anti-Malware Software | Malwarebytes


Avoid opening or downloading items from email messages and websites unless you are certain that they come from a legitimate, trusted source. If you’re uncertain about the source, delete the item.


Hope that helps and have a nice day

2 replies
Question marked as Best reply

Jun 30, 2018 2:22 AM in response to peggyfromkansas city

Hi,


Force Quit Safari ( command + option + esc keys). Then restart Safari holding the Shift key. Then Empty the Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.


Download and run Malwarebytes


Free Cyber Security & Anti-Malware Software | Malwarebytes


Avoid opening or downloading items from email messages and websites unless you are certain that they come from a legitimate, trusted source. If you’re uncertain about the source, delete the item.


Hope that helps and have a nice day

I suspect i might have a virus or malware on my macbook pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.