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When I touch the emoji icon in text messaging the screen goes black and then back to the home page...

When I touch the emoji icon when text messaging, the screen goes black and then back to the home page.

iPhone 5c, iOS 11.4

Posted on Jul 4, 2018 10:28 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 5, 2018 6:18 PM

Did you already force restart the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back on the screen again? You will not lose data, but this can cure some glitches.


If this does not help, setting the phone back to factory settings and restoring from the latest backup would be the next step. An encrypted backup made by iTunes will also contain your passwords for Wi-Fi and other accounts.

Restore your iPhone, iPad or iPod touch to factory settings

3 replies
Question marked as Top-ranking reply

Jul 5, 2018 6:18 PM in response to bcrinca

Did you already force restart the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back on the screen again? You will not lose data, but this can cure some glitches.


If this does not help, setting the phone back to factory settings and restoring from the latest backup would be the next step. An encrypted backup made by iTunes will also contain your passwords for Wi-Fi and other accounts.

Restore your iPhone, iPad or iPod touch to factory settings

When I touch the emoji icon in text messaging the screen goes black and then back to the home page...

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