My Mac and iPhone both can't connect to wifi
Hello everyone,
I deeply hope that someone will be able to help me here.
I have a double problem that affects both my Mac and my iPhone and I really feel helpless because I really don't understand the logic behind this.
1) My iPhone and my Mac can't connect to wifi anymore
- I was back from one week abroad and realized my iPhone wouldn't connect to my home wifi while the iPad of my partner and any other device except my Mac and iPhone could connect without any problem.
- I tried to:
- turn off and on my wifi, mac and iPhone
- reset my wifi parameters in my iPhone
- connect to another wifi with my iPhone > doesn't work
- Then two days later, I tried to connect my iPhone to my mac to run the iOS update. When I First turned my mac on, the wifi connexion (I think) was OK. But then a few minutes after i connected my iPhone to it with a cable, my Mac couldn't connect to wifi anymore either.
2) My iPhone forgot the password of several apps and can't memorize any anymore!
- I was back from 1 week abroad and I realized that I had to type my username and password to connect to Facebook, Whatsapp and my Bank app (not the other apps, e.g LinkedIn works fine).
- I thought it was a one-shot problem but no, since then, I have had to type my username again and again when willing to connect to these apps, my credentials aren't memorized anymore.
- I uninstalled Facebook and my Bank app, and then tried to reinstall them. But:
- Facebook is too big and i need wifi to download it
- Bank app: once downloaded on 4G, i need to identify and the app crashes in the middle of the process every time.
- I also read that a solution would be to download the latest version of iOS (i'm now on iOS 11.3.1, iPhone 5s) but once again I need to be able to connect to wifi and i cannot.
Please let me know what you think about this!
Thanks much
Marie
iPhone 5s, iOS 11.3.1