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I dont get the pop up for restore or update

I dont get the pop up for restore or update, itunes justs wants to connect with my phone and then prompts me for a password which I dont have

iPhone 6

Posted on Jul 6, 2018 4:08 PM

Best reply

Lyssa

Level 8

41,327 points

Posted on Jul 6, 2018 7:35 PM

If you don't know your phone's passcode, you need to use Recovery Mode to reset it. Keep reading in the article linked below till you get to that section.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

~Lyssa

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I dont get the pop up for restore or update

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