Apple Event: May 7th at 7 am PT
i tried to restore data to my new phone, but i cannot verify the apple id. Then i created new apple id for my new phone. Now i need to delete apps (for ex: viber) and download it again but i cann't restore data for my apps. what can i do?
If you want to restore the data, you need to use the Apple ID associated with the backup and restore the backup. Why can't you verify the old ID? what happens when you try? Error message(s)?
Do you have access to another network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch
Try a forced restart.
Backup couldn’t be completed or you can’t restore
Backup couldn’t be completed or you can’t restore (2)
I don't. Try Apple ID Support for assistance.
there is a contact link.
Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If the initial contact can’t help you, ask them to have someone who can help contact you.
Or fill out and submit this form.
You are welcome. That is a possibility, but normally, the Recovery Proccessworks, although it can be slow.
Apple ID - Recover your Apple ID with two-factor authentication account recovery
I cannot verify my old id because i cannot access my old phone number. I used that one more than 2years ago, and i was studying oversea when i am using that number. I cannot remember the phone number as well. So i cannot fully restore apps data from my old phone now. I can only restore notes or photo.
Hi Eric, thank you for the link.
But it requires the phone number, which i cannot remember as i used it almost 3 years ago.
I am thinking of recovery apple id, but i concer if it will delete my data.
And i affraid if i cannot provide enough information to them to get my id recovery, will it be blocked?
Hi Eric, i have tried to recover my id, but they need me to verify my old phone number. However, i cannot remember the phone number i used when register the id (i stopped using that number for 2 to 3 years). Do you know any way to recover my id without verifying the old phone number?
Many thanks for your kindness Eric, have a nice day
You are welcome. You have a good day also.
cannot restore data
